Service and Body Shop Manager - Portland
2 days ago
Job description
Looking for a long-term career in a high demand industry with a great career path for growth? We offer many different opportunities depending on your background and experience level.
RWC International is a proven leader in the truck and bus service and repair industry.RWC is a family-owned company that cares and we offer competitive wages, paid time off & holidays, full health benefits and a 401k match.
We value what makes a family successful:
commitment, compassion, hard work and a desire for each other to succeed. No matter your level when you join us, we want to help you grow.
Duties & Responsibilities
Ensure Service Department growth and profitability.
Understand and ensure compliance with all International and vendor polices and warranty procedures.
Review and authorize all Service Department outside purchases charged tot the Service Department or a customer repair order.
Review warranty performance statements monthly.
Review warranty charge backs with Warranty Administrator weekly.
Review the over 660 days warranty debits weekly to ensure payment.
Review C.O.D. repair orders to ensure the vehicle and keys are on the premises.
Attend International's Parts and Service Managers annual meeting.
Maintain high quality service repairs to minimize comebacks.
Ensure that all work is fairly and equally assigned.
Investigate the progress of vehicle completion by conducting periodic spot checks of all jobs throughout the day to ensure timely repairs, quality workmanship, and cleanliness in a safety sensitive shop environment.
Keep abreast of all warranty policies and product changes to maintain effectiveness in this role.Provide current manufacturer's vendor training courses for technicians and service employees.
Review random completed repair orders, noting technician comments, technician sigh off, repair completion, and road test completion (requires climbing in and out of trucks as needed).
Understand and keep abreast of all federal, state, and local regulations that affect service operations, such as hazardous waste disposal, OSHA, EPA, etc.
Maintain a safe and clean work environment in all service areas.Ensure that current and required tools are purchased as necessary (may require lifting of parts from one area to another).
Oversee Technicians day to day and hold monthly staff and technician meetings.Explain completed work and charges to the customer as required.
Plan daily collision repair production schedule to maximize efficiency and maintain cycle time goals.
Run production meeting to communicate priorities to technicians.
Perform in-process quality control checks to ensure company standards are met.
Immediately identify and address any quality issues or production delays.
Perform final quality inspection prior to delivery of the vehicle to the customer.
ACTIVITY AND KNOWLEDGE REQUIREMENTS Employee safety is a prime concern of RWC. This position is a safety sensitive position and falls under the requirements of the RWC Drug and Alcohol policy.
High degree of product and technical knowledge
Must be a team player with a strong sense of commitment to the customer.
Must be self-motivated and have strong verbal and written communication skills.
Must conduct his/herself in a professional manner Must be able to successfully pass a background check and a pre-hire drug and alcohol test.
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