IT Support Analyst - Anchorage, United States - Davis Wright Tremaine

Description

This is an exciting opportunity to work for one of the top law firms in the U.S.

Davis Wright Tremaine LLP is looking for anInformation Technology Support Analystto join our team in ourSeattle, Portland, Los Angeles, San Francisco, or Anchorageoffices.

This position offers the flexibility to be fully remote while working within reasonable commuting distance from one of the office locations listed above.

This position is responsible for quickly resolving end-user issues; providing technical support and troubleshooting assistance; installing software; and creating/tracking/managing user support tickets.

Superior technical and customer service skills are paramount.
Core Responsibilities Provide first-line support during various shifts.

Maintain awareness and adherence of security measures, policies, methods and procedures that safeguard the integrity of and access to enterprise systems, files, and firm data.

Promote a culture that promotes information security as an integral part of Information Technology architecture and business processes.

At Davis Wright Tremaine, you will find challenging assignments, opportunities for professional growth and community involvement, and a culture of inclusion.

DWT fosters inclusiveness and authenticity. Regardless of position, everyone here has a voice and the support is unparalleled.

On a typical day you will:

Quickly and accurately resolve end-user issuesProvide technical advice/support, troubleshooting assistance, and problem resolution for PCs, printers, applications, smartphones, telephones, remote access, and file transfersDocument all support interactions and their resolutions in the incident tracking databaseAssist with determining and documenting the support impacts of new technology and planned software upgrades as requestedMaintain knowledge of hardware and software supported and how various departments, practice groups, and teams utilize them to support business processesAssist in maintaining and expanding the Information Technology Internal Knowledge Base documentationTriage and escalate, where needed, incidents submitted via email, self-service portal, and other avenuesAssist with other special projects, tasks, and/or support as assignedMaintain high-speed broadband home internet access to ensure reliable connectivity to the firms network when working remotelyJoin us if you have:1+ years experience in providing direct hardware and software support preferred1+ years experience in providing audio visual support is preferred1+ years experience in a law firm or professional setting preferredUnderstanding of desktops, laptops, mobile devices, printers, various Windows OS, and Microsoft Office Suite requiredAbility to communicate in a pleasant and effective manner with attorneys and staff requiredExceptional customer service and troubleshooting skills, problem-solving, and follow-up skills are requiredExcellent interpersonal skills required.

Must be a team player, requiredAbility to handle stressful situations in a calm, composed manner is requiredAbility to quickly assess a situation and adjust approach to fit, is requiredA strong attention to detail and quality control requiredExperience providing remote access support strongly preferredTraining experience, either one-on-one or classroom, a plusUnderstanding of large networked environments (both LAN and WAN), a plusDemonstrated ability to quickly learn and support new technologies is requiredTenacious problem-solving skills, requiredAbility to work independently, with minimum supervision requiredGED/High School Diploma required; Bachelors degree preferredWho We AreDavis Wright Tremaine LLP is an AmLaw 100 law firm with 11 offices nationwide.

We are relentlessly committed to client service and look for candidates who share that commitment.

At DWT, client service means having empathy for each clients and each lawyers work and personal pressures, business objectives, and legal needs; anticipating their needs; and having the capabilities and commitment to deliver what matters most to them.

Whats in it For You?DWT offers competitive compensation in addition to ample benefits including but not limited to:

Choice of health and vision insurance plans2 paid volunteer days for qualifying community service workDental planFertility and adoption benefitPaid sabbatical after 13 years of serviceTuition reimbursementCommuter benefitsRetirement contributionThis job description intends to describe the general nature and level of work being performed by individuals assigned to this position.

It is not intended to include all duties and responsibilities.
Washington StateThe annualized salary range for this position in Washington is $55,000 to $62,000 ($28.21-$31.79 hourly). Actual pay will be adjusted based on the candidates education, training, experience and other job-related factors permitted by law.

Full time employees may be eligible for a bonus, health insurance with an optional HSA, long term disability, dental insurance, vision care, telemedicine and virtual short term solution based counseling services, life insurance, Healthcare and Dependent Care Flexible Spending Accounts, subsidized backup care and caregiving resources, 401(k), vacation, sick time, 11 paid holidays each year and an employee assistance program.

For full-time employees, the initial vacation benefit is 15 days per year and 11 days of sick leave per year, accrued bi-weekly.

Additional voluntary programs include:
voluntary accident insurance, voluntary life, voluntary disability, voluntary long term care, and pet insurance.
Commuter and Transit programs are also available.

CaliforniaThe annualized salary range for this position in Los Angeles is $60,000 to $65,000 ($30.77-$33.33 hourly); and in San Francisco is $83,000 to $93,000 ($42.56-$47.69 hourly).

Actual pay will be adjusted based on experience and other job-related factors permitted by law.

Full time employees may be eligible for a bonus, health insurance with an optional HSA, long term disability, dental insurance, vision care, telemedicine and virtual short term solution based counseling services, life insurance, Healthcare and Dependent Care Flexible Spending Accounts, subsidized backup care and caregiving resources, 401(k), vacation, sick time, and an employee assistance program.

Additional voluntary programs include:
voluntary accident insurance, voluntary life, voluntary disability, voluntary long term care, and pet insurance.
Commuter and Transit programs are also available.
Davis Wright Tremaine LLP embraces diversity, equity and inclusion.

It brings out the best of what each individual has to offer and inspires us to build strong and lasting connections with each other, our clients, and our communities.

Diversity, equity, and inclusion are part of the fabric of Davis Wright Tremainecentral to who we are and what we do.

Our vision is to foster a culture where all talented individualsincluding those who are traditionally underrepresented in the legal professioncan have, and can see, a path to success.

In order to support this vision, we request that you voluntarily provide the following demographic data.

All self-reported demographic information is stored securely in a manner that is compliant with DWTs privacy and security policies and is only accessible by authorized members of the Talent Acquisition and HR Departments; it is not shared with any of the hiring decision-makers.

Davis Wright Tremaine provides reasonable accommodations for those who need them to complete the application or recruiting process and for employees who need reasonable accommodations to perform the essential functions of their positions due to a disability or for religious reasons.

If you need to request accommodation during the application or recruiting process, please .#LI-BR1#J-18808-Ljbffr