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    Concierge/Airport Representative - McLean, United States - Hilton

    Hilton
    Hilton McLean, United States

    2 weeks ago

    Hilton background
    Part time
    Description

    Concierge/Airport Representative Job at Hilton Barbados Resort

    An Airport Representative ensures a high level of customer service by welcoming guests at the airport.

    Responsibilities:

    • Ensure brand service standards are consistently practiced
    • Provide courteous, prompt, and efficient service to all guests
    • Assist arrival guests with luggage and transportation
    • Maintain a neat and well-groomed appearance
    • Report to Duty Manager upon arrival at the airport
    • Meet and greet guests, assist with luggage, and inform the hotel's representative of guests' arrival
    • Communicate with Duty Manager for seamless check-in procedures
    • Participate in departmental meetings
    • Promote Hilton HHonors benefits to guests
    • Recommend hotel products and services to guests
    • Keep management informed of developments and guest feedback
    • Maintain high standards of presentation and guest relations
    • Ensure thorough hand-over at the end of each shift
    • Perform any other duties as assigned

    Requirements:

    • Passion for providing great service
    • Professional attitude and strong work ethic
    • Ability to work in a team or autonomously
    • Minimum 1-year experience in the hospitality industry
    • Good knowledge of the island and destination activities

      • About Hilton:

      Hilton is a global hospitality company known for its exceptional accommodations and service. With a legacy of providing remarkable hospitality experiences, Hilton values its Team Members' contributions to fulfilling its vision of creating exceptional guest experiences worldwide.

      EOE/AA/Disabled/Veterans

      Schedule: Part-time
      Brand: Hilton Hotels & Resorts
      Job: Guest Services, Operations, and Front Office

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