Advocate Community Lead - United States
17 hours ago
Job description
About Solace
Healthcare in the U.S. is fundamentally broken. The system is so complex that 88% of U.S. adults do not have the health literacy necessary to navigate it without help. Solace cuts through the red tape of healthcare by pairing patients with expert advocates and giving them the tools to make better decisions—and get better outcomes.
We're a Series C startup, founded in 2022 and backed by Inspired Capital, Craft Ventures, Torch Capital, Menlo Ventures, Signalfire, and IVP. Our U.S. based team is lean, mission-driven, and growing quickly.
Solace isn't a place to coast. We're here to redefine healthcare—and that demands urgency, precision, and heart. If you're looking to stretch yourself, sharpen your edge, and do the best work of your life alongside a team that cares deeply, you're in the right place. We're intense, and we like it that way.
Read more in our Bloomberg funding announcement here.
About the Role
We're seeking an Advocate Community Lead to own the strategy, systems, and storytelling that keep our growing advocate team informed, aligned, and inspired.
In this role, you'll lead the development and execution of all communication efforts that support our advocates. Reporting to our Brand Lead, this role will work closely with Clinical Operations, Product, and Leadership to ensure clear, consistent, and impactful communication across all channels.
This role is ideal for someone who thrives on building communication systems from the ground up, translating complex ideas into compelling content, and fostering strong team culture in a fully remote environment.
What You'll Do
- Own internal advocate communication channels and our community platform,
- Facilitate engagement through onboarding sessions, fireside chats, and other advocate-facing experiences that build connection and clarity.
- Monitor internal sentiment and feedback to proactively address knowledge gaps, align messaging, and reduce friction.
- Create resources and recognition programs that empower advocates to serve patients with confidence, accuracy, and empathy.
- Build community by surfacing stories, celebrating milestones, and maintaining a tone that reflects Solace's mission and values.
What You Bring to the Table
- 3+ years of experience in internal communications, community management or PR with a strong preference for experience at venture-backed technology or consumer startups
- Experience managing internal communication tools, knowledge management, and community platforms
- A bachelor's degree in a related discipline is preferred. A clinical background is strongly preferred
- A high level of agency and autonomy, coupled with a vision for what healthcare can and should be
Why Join Us
This is a rare opportunity to shape our advocate community from the ground up at a company doing truly meaningful work. You'll be a core part of building a team culture where advocates feel supported, informed, and empowered to do what they do best: help people navigate the most complex healthcare system in the world.
Applicants must be based in the United States.
Up for the Challenge?
We look forward to meeting you.
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