Residential Facilities Ombudsman Manager - Salem, United States - State of Oregon

Description

Job Description:

Opportunity Awaits, Apply Today - Residential Facilities Ombudsman Manager (Compliance and Regulatory Manager 1)

The Residential Facilities Ombudsman Manager is responsible for overseeing the statutory mandates, objectives, and goals of the Residential Facilities Ombudsman program, advocating for individuals with intellectual and developmental disabilities and mental illness residing in state-licensed care facilities. This pivotal role requires an extensive understanding of both state and local systems to develop and implement the program's mission, values, and policies in accordance with legislative intent and best practices.

The Residential Facilities Ombudsman Manager also supervises a team of staff and volunteers who provide Ombudsman services statewide, collaborating with state and local stakeholders, including legislators and decision-makers, to ensure the program's effective development, implementation, and ongoing management.

As a key member of the agency's executive team, the Residential Facilities Ombudsman Manager works closely with the Agency Director and Deputy Director to ensure alignment with the agency's mission, vision, and goals, fostering synergy across organizational objectives.

For a full review of the position description, please click .

What We Are Looking For

Minimum Qualifications:

• Five years of lead work, supervision, or progressively related experience; OR,
• Two years of related experience and a Bachelor's degree in a related field.

Desired Attributes:

• Advocacy Proficiency: Extensive background and experience in advocacy, including a track record of successfully championing the rights and needs of individuals with intellectual and developmental disabilities and mental illness, both at the individual and systemic levels, through strategic initiatives, coalition building, and engagement with policymakers and stakeholders.
• Volunteer Management Expertise: Proven ability to effectively recruit, train, coordinate, and support volunteers within a program serving vulnerable populations, ensuring their engagement, satisfaction, and alignment with program goals and objectives.
• Legislative Acumen: Demonstrated experience and understanding of legislative processes, including the ability to navigate governmental structures, analyze proposed legislation, and advocate for policy changes beneficial to individuals with intellectual and developmental disabilities and mental illness residing in residential care settings.
• Strategic Planning: Capacity to analyze program direction and policies, assess their impact, and assign necessary resources for implementation, while also monitoring and interpreting federal, state, and local laws and regulations.
• Communication: Strong communication skills to effectively interact with various audiences, including presenting educational materials to community and professional organizations, providing expert consultation to high-level officials, and communicating sensitive information.
• Supervision and Team Management: Experience in managing staff recruitment, training, performance evaluation, and conflict resolution, as well as ensuring staff compliance with laws, policies, and guidelines while overseeing program operations and data reporting.

Application Details and Instructions

• Visit the to submit your application. Please ensure the work history in your applicant profile is up to date and attach a current copy of your resume and cover letter. If you are a current State of Oregon employee, you must apply through your employee account.
• This recruitment will be used to fill one, full time, permanent, Residential Facilities Ombudsman Manager (Classification: Compliance and Regulatory Manager 1) position.
• The salary listed is the non-PERS qualifying salary range. If the successful candidate is PERS qualifying, the salary range will reflect an additional 6.95%.
• If you have questions about the announcement, or need an alternate format to apply, contact the Senior Talent Acquisition Analyst, Amber Hurtienne at: |

Benefits of Joining Our Growing Team

The Residential Facilities Ombudsman (RFO) program in Oregon supports over 10,000 residents in licensed homes for individuals with intellectual or developmental disabilities or mental health support needs. RFO actively responds to complaints by or for residents in licensed homes and to requests for assistance. The program conducts community outreach, gives presentations, and collaborates with state and local offices to improve systems. As part of an independent state agency, the RFO program prioritizes resident-directed complaint resolution. We welcome you to visit the website to learn more about us and the role we play in supporting Oregonians across the state.

A highlight of the benefits include:

• Work/life balance, 11 paid holidays a year, and a .
• Advancement and learning opportunities that will help grow your career with the State of Oregon.
• Oregon's easy-to-use carpool matching tool and trip planner.

Additional Details

• Finalists will be subject to a computerized criminal history check. Adverse background data may be grounds for immediate disqualification.
• Agency does not offer visa sponsorship. Within three days of hire, applicants will be required to complete I-9 documentation and confirm authorization to work in the United States. If your employment authorization and documentation is contingent on sponsorship now or in the future, you will not meet Agency employment eligibility standards.
• Please note - The application deadline for this recruitment has been extended until 5/5/2024. If you have previously applied and are still under consideration you need not reapply.

Helpful Links & Resources

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The Office of the Long-Term Care Ombudsman is an Equal Opportunity, Affirmative Action Employer Committed to Workforce Diversity. At the Office of the Long-Term Care Ombudsman, we embody the value of hiring a workforce representative of the communities we serve, understanding that a diverse workforce revitalizes our state. We value diversity and foster a positive and welcoming environment where all employees can thrive.