Overnight Residential Advisor - Santa Clara, United States - DirectedLINK

Description

Job Description

The overnight Residential Advisors (RA's) are an essential and core position on our multidisciplinary team. All staff work together to facilitate safety and comprehensive programming for a family shelter and transitional living program. RA's facilitate day to day operations. RA's provide essential shelter supervision and support including: triage of door and phones, assessing safety, preventing and managing crises, upholding programmatic policy and procedure, documentation, light cleaning and building maintenance, as well as being a positive adult role model for youth. Must want to work in a diverse and inclusive environment.

Overnight shifts are awake and staff must complete overnight checklist to ensure facility is prepared for next day from, 11 pm to 8 am.

ESSENTIAL FUNCTIONS:

• Provide supervision of the shelter, including oversight and maintenance of the various areas of the facility.
• Safety awareness of situations and spaces.
• Perform day to day operations and duties in accordance with established policies and procedures.
• Provide welcoming, engaging and professional phone and door coverage to include answering and responding to incoming crisis, business information and resource and referral inquiries.
• Crisis prevention and intervention while adhering to agency protocol for responding, reporting and seeking support.
• Build rapport with clients and act as a positive role model and safe adult while maintaining and facilitating healthy boundary setting.
• Be a proactive and involved team member and encourage youth to participate in activities.
• Direct supervision of the youth in the shelter, on outings in community, and during meetings and appointments in the community.
• Develop knowledge of the current community resources available to clients.
• Teach basic life skills such as personal hygiene, household cleaning, and interpersonal interactions.
• Lead groups on skill building as assigned.
• Maintain and engage in consistent communication with the multidisciplinary team by preparing shift notes and logs, as well as creating critical incident reports.
• Attend trainings, meetings and supervision as assigned.
• Function as back-up coverage, as assigned.
• Work directly with clients doing triage (i.e., field questions, ask what clients need, clarify the problem, etc.)
• Supervise clients in completion of chores, if applicable.
• Inspect common areas of the shelter for cleanliness on a daily basis.
• Be timely and present at all scheduled meetings, trainings and shifts.