Desktop Support Technician - New York, United States - Insight Global

Description

Role Details:

-The Desktop Support Technician role presents an opportunity to solve problems of moderate to high complexity without help and escalate very complex problems to more senior staff.

-Provide technical support for users of desktop hardware and software; users can be in remote locations

-Troubleshoot application issues including viruses, hard disk diagnostics and file repair, data encryption, and SMS reporting

-Troubleshoot printers and copier interfaces

-Track and resolve incidents and requests in an incident management system

-Perform a variety of support activities including inventory and coordination with outside technology vendors

-Work overtime hours, weekend hours and on-call hours as required

-Six month contract to hire

Requirements:

Onsite 5x/week in New York City

5+ years Desktop Support Experience - configuring, installing, troubleshooting and repairing printers, PC and laptops

Not necessary finance background (PREFERRED, can train on that part, if has good relevant working experience on Desktop support)

Strong in troubleshooting, team player attitude, good comms. Intune, supporting mobile devices

Bachelor's degree preferred

Strong technical knowledge of Windows 7 & 10, Microsoft Office products, Market Data Applications (ex. Bloomberg) and telephony systems

Proficiency in troubleshooting desktop computer issues, both hardware and software

Experience with supporting mobile devices