Customer Service Representative - Arizona City - Source Now, LLC

    Source Now, LLC
    Source Now, LLC Arizona City

    1 day ago

    $65,000 - $125,000 (USD) per year *
    Description
    About the Job
    Customer Service Representative
    Mesa, AZ
    Monday-Friday 8AM-5PM
    Pay $18.00/hour
    Job Summary:
    The Customer Service Representative will interact with the company's customers by addressing inquiries and resolving complaints. Our Customer Service Representatives are the liaison between our customers and the Production Team. The role requires the ability to understand the various applications and needs of our customers' requirements. Labels are simple, but there is a wide application for our products.
    Duties/Responsibilities:
    • Interacts with customers via telephone, email, or in person to provide support and information on products or services.
    • Collects and enters orders for new or additional products or services.
    • Fields customer questions and complaints; when the issue is beyond the representative's knowledge, forwards to the assigned lead or manager.
    • Ensures that appropriate actions are taken to resolve customers' problems and concerns.
    • Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
    • Performs other related duties as assigned.
    Required Skills/Abilities:
    • Excellent communication skills including active listening.
    • Service-oriented and able to resolve customer grievances.
    • Proficient computer skills with the ability to learn new software.
    • Must be able to type at least 30 WPM.
    • Math and Ruler Skills.
    • Ability to multi-task and handle multiple projects in fast-paced environment.
    • Details oriented and analytical.
    Education and Experience:
    • High school diploma or equivalent.
    • 2+ Years Customer Service/Receptionist experience required.
    • Order entry experience preferred.
    • Experience in printing industry preferred.
    Physical Requirements:
    • Prolonged periods sitting at a desk and working on a computer.
    • Must be able to lift up to 15 pounds at times.
    * This salary range is an estimation made by beBee
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