- Provide customer service in the form of inbound and outbound calls and/or emails
- Help hire and train new employees
- Oversee and assess agent activity
- Coach agents to gain knowledge and skills for excellent customer service
- Lead team meetings
- Assist with questions and/or escalations
- Monitor agent performance and provide feedback to Customer Care Supervisor
- Help to develop and implement new policies and optimize current processes
- Motivate and encourage agents through positive communication and feedback
- Outstanding verbal and written communication skills
- Proven ability to get along with varying personalities
- Proficient computer skills
- Ability to adapt and be flexible
- Excellent organization and leadership abilities
- Available to work early morning, evening, and/or weekend shifts when required
- Great people skills and ability to build rapport
- Join a A Most Loved Workplace and #306 on the 2022 Inc 5000 list
- Mission driven + empowered + collaborative environment
- State of the art customer care contact center
- Competitive pay and stock options
- 12 days of PTO your first year with increases thereafter + Holiday Pay
- Health Insurance options including Medical, Dental, Vision, Life, EAP, FSA, & Maternity Leave
- Newly added HSA and Pet Insurance
- 401K Plan with Matching
- Casual Dress
- Other fun team events and Spirit Days
- Open door policy / Open office floor plan
- Serve others before self
- Takes care of customers, and partners in a manner that demonstrates they are important
- Own the impact
- Ability to troubleshoot a variety of matters and holding yourself accountable
- Strong organizational and time management skills with the ability to prioritize effectively
- Connect genuinely
- Build and maintain strong relationships with both customers and partners
- Speak with customers and partners in a friendly, helpful and open demeanor
- Act fast
- Thrive in a fast-paced environment while maintaining a high level of support
- Include always
- Communicate well verbally and in writing, demonstrating empathy and understanding
- Innovate for good
- Establishes scalable capabilities by applying best practices to your workday.
-
Team Lead
1 week ago
Rack Room Shoes Las Vegas, United States24028 · Part Time · Off Broadway Shoe Warehouse · Job Description Summary · The Team Lead assists in supervising and managing all day-to-day store operations while ensuring that 100% compliance exists with all established Company policies and procedures. Provides leadership, g ...
-
Team Lead
1 week ago
The Porter Hamel Group Las Vegas, United StatesJob Description · Job Description · kg or Proc team leads. Will be 1st or 3rd shift · ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: · Responsible for guiding the plants SQF certification program. · Monitor the quality and efficiency of the mixing operation · Wor ...
-
Team Lead
1 week ago
Rack Room Shoes Las Vegas, United StatesRack Room Shoes - Downtown Summerlin [Store Manager] As a Team Lead at Rack Room Shoes, you'll: Assist in supervising and managing all day-to-day store operations while ensuring that 100% compliance exists with all established Company policies and procedures; Provide leadership, ...
-
Team Lead
6 days ago
Rack Room Shoes Las Vegas, United States24760 · Part Time · Off Broadway Shoe Warehouse · Job Description Summary · The Team Lead assists in supervising and managing all day-to-day store operations while ensuring that 100% compliance exists with all established Company policies and procedures. Provides leadership, g ...
-
Data Team Lead
5 days ago
IQVIA Las Vegas, United StatesJob Overview · Manage end-to-end delivery of data management services for single/multi-service projects with minimal guidance, ensuring quality deliverables on time and within budget, to customer satisfaction. Provide comprehensive data management expertise to Clinical Data Manag ...
-
Box Office Team Lead
1 week ago
Caesars Entertainment Las Vegas, United States Full timeCaesars Entertainment is the world's most geographically diversified casino-entertainment company. Since its beginning in Reno, Nevada, more than 75 years ago, Caesars has grown into a family of affiliated resort casinos on four continents. Caesars-affiliated casino resorts opera ...
-
Box Office Team Lead
2 weeks ago
Caesars Entertainment Las Vegas, United States Full timeCaesars Entertainment is the world's most geographically diversified casino-entertainment company. Since its beginning in Reno, Nevada, more than 75 years ago, Caesars has grown into a family of affiliated resort casinos on four continents. Caesars-affiliated casino resorts opera ...
-
Customer Care Team Lead
1 week ago
Sunbit Las Vegas, United StatesJOB TITLE: Customer Care Team Lead · LOCATION: Las Vegas, Nevada · WORK SCHEDULE: Flexible · Who We Are: · Sunbit builds financial technology for real life. Our technology eases the stress of paying for lifes expenses by giving people more options on how and when they pay. F ...
-
Lead Retail Team Member
1 day ago
Maverik Las Vegas, United StatesStarting at: $15.25-$17.25/hr. Shift: This is a full-time job opportunity Must be able to work a flexible schedule as needed (Weekends, holidays, mornings, and nights) - - TO SCHEDULE AN INTERVIEW-TEXT MAV TO About the Job: Leadership & Tea Team Member, Retail, Lead, Customer Ser ...
-
Customer Support Team Lead
1 week ago
Ease Software, Inc. Las Vegas, United States**Customer Support Team Lead** · Remote / Customer Support / Full-time About Ease: Ease is the #1 rated benefits administration and HR software for businesses with 2250 employees, powered by insurance brokers. 70,000+ employers trust Eases innovative SaaS service model to set up ...
-
Mover/Driver Team Lead
5 days ago
College Hunks Hauling Junk & Moving Las Vegas, United States$500 hiring bonus · Life Is Too Short Not to Work Somewhere Awesome · Yes, you read that correctly. Life is too short not to work somewhere awesome And we are that place. · Who we are: We are a full-service Moving and Junk Removal Company. We are actively looking to grow our t ...
-
Mover/Driver Team Lead
14 hours ago
College Hunks Hauling Junk & Moving Las Vegas, United States$500 hiring bonus · Life Is Too Short Not to Work Somewhere Awesome · Yes, you read that correctly. Life is too short not to work somewhere awesome And we are that place. · Who we are: We are a full-service Moving and Junk Removal Company. We are actively looking to grow our t ...
-
Lead Food Service Team Member
1 week ago
Maverik, Inc. Las Vegas, United StatesStaring at: $15.25-$17.25/hr. with both career and growth opportunities Food Service positions available Flexible schedules available; must be able to work a flexible schedule as needed (Weekends, holidays, mornings, and nights) - - TO SCHEDULE AN I Food Service, Team Member, Cus ...
-
Distribution Center Fulfillment Team Lead
1 week ago
Great HealthWorks Las Vegas, United StatesHow You Will Make an Impact · Distribution Center Fulfillment Team Lead will oversee Warehouse staff's day-to-day operations ensuring that responsibilities and leaderships expectations are met. · Ensure that product is received and stored in an efficient and economical manner an ...
-
Team Lead Data Software Engineer
5 days ago
Motional Las Vegas, United StatesThe Data Insight Team is focused on developing tools for large-scale data analysis to identify issues in the stack and compare autonomous performance with human performance. This aims to discover new opportunities for improvement and ODD expansion. You will work closely with Moti ...
-
TeleTech Holdings, Inc. Las Vegas, United StatesSé la luz que ilumina los días y despierta tu trayectoria profesional con la reconocida experiencia laboral de TTEC. · Como · Representante de Servicio al Cliente Bilingüe – Español-Inglés trabajando en nuestras oficinas en Las Vegas, NV, · formarás parte de un equipo de brind ...
-
Medical Claims Analyst
3 days ago
Aspirion Health Resources LLC Las Vegas, NV, United StatesWhat is Aspirion? · For over two decades, Aspirion has delivered market-leading revenue cycle services. We specialize in collecting challenging payments from third-party payers, focusing on complex denials, aged accounts receivables, motor vehicle accident, workers' compensation, ...
-
Fire System Programmer
5 days ago
Johnson Controls International Enterprise, United StatesWhat we offer: · Competitive salary · Paid vacation/holidays/sicktime · Comprehensive benefits package including 401K, medical, dental, and vision care · On the job/cross training opportunities · Encouraging and collaborative team environment · Dedication to safety through o ...
-
CT Tech Nights
5 days ago
Southern Hills Hospital and Medical Center Las Vegas, United StatesDescription · Hourly Wage Estimate: $ $63.74 / hour · Learn more about the benefits offered for this job. · The estimate displayed represents the typical wage range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, ho ...
-
Registered Nurse
5 days ago
Southern Hills Hospital and Medical Center Las Vegas, United StatesDescription · Hourly Wage Estimate: $ $64.83 / hour · Learn more about the benefits offered for this job. · The estimate displayed represents the typical wage range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, ho ...
Customer Care Team Lead - Las Vegas, United States - Sunbit
Description
JOB TITLE: Customer Care Team Lead
LOCATION: Las Vegas, Nevada
WORK SCHEDULE: Flexible
Who We Are:
Sunbit builds financial technology for real life. Our technology eases the stress of paying for lifes expenses by giving people more options on how and when they pay. Founded in 2016, Sunbit offers a next-generation, no-fee credit card that can be managed through a powerful mobile app, as well as a point-of-sale payment option available at more than 20,000 service locations, including 1 in 3 auto dealerships, optical practices, dentist offices, veterinary clinics, and specialty healthcare services. By introducing a flexible way to pay over time, we are proud of our ability to lift up service providers and retailers while helping consumers when necessary expenses arise... regardless of whether they were expected or unexpected. Sunbit was included on the 2022 Inc. 5000 list. The financial technology company has also been named as a Most Loved Workplace, Best Point of Sale Company, and as a Top Fintech Startup by CB Insights. We use cutting-edge innovations in financial technology to bring leading data and features that allow individuals to be qualified instantly, making purchases at the point-of-sale fast, fair and easy for consumers from all walks of life. We create value focused on our core values; we work tirelessly to ensure that Sunbit becomes available to everyone, everywhere.
The Role:
Sunbit is a fast-growing technology company focused on reducing stress from daily purchases. We are looking for a passionate, ambitious, high-integrity Team Lead to join us in our Las Vegas, NV office. As a Team Lead, you will work closely with the Customer Care Supervisor to motivate, train, and coach a team of Customer Care Agents. This is an exciting opportunity for a reliable, driven, and energetic professional who has a demonstrated ability to work well with others, lead by example, and communicate effectively. You will be responsible for upholding Sunbits Customer Care Core Values and ensuring they are also demonstrated by your team.
Please Note: This position is in a Call Center, in office (non-remote) environment
What Youll Be Doing:
What You Bring to the Table:
Perks Included:
Core Values for Success at Sunbit:
Sunbit is an Equal Opportunity Employer. We strive to provide a professional & welcoming workplace for all employees.
