PT - Room Service Server/Host - Salt Lake City, United States - Radisson Hotel Group

Radisson Hotel Group Salt Lake City, United States

2 weeks ago

Description

At the heart of Radisson Hotel Group Americas is our brand promise, Every Moment Matters. More than just our motto, it's how we do business and who we are at our core.

We firmly believe that our people are at the center of our success, so we strive to provide a meaningful employment experience with a focus on developing our team's talents.

Radisson Hotel Group Americas is proud to be one of the world's leading hotel groups, with nine distinctive hotel brands featuring more than 600 hotels throughout the US, Canada, and Latin America.

Our portfolio includes Radisson Collection, Radisson Blu, Radisson, Radisson RED, Radisson Individuals, Radisson Inn & Suites, Park Plaza, Park Inn by Radisson, and Country Inn & Suites by Radisson.

The Radisson Hotel Salt Lake City Downtown, located at a walking distance to downtown attractions and events, is looking for an energetic individual to our Food & Beverage team as a Restaurant Host & Room Service.

Our exciting and fast paced Hotel offers a break from the repetition, with no two days that are ever the same.

We are proud to offer package that includes competitive pay, generous vacation package, 8 paid holidays, and excellent benefit package for fulltime employees.

We are also offering a $500 signing bonus after the completion of our probationary period.

Creates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Responsibilities:

Host:

Greets guests in the restaurant.

* provides food and beverage service as needed

Provides guest with overview of menu choices

* prepares order for presentation
* makes and pours coffee
* completes side work as needed

Oversees the operation of Room Service

Coordinates the set-up of Room Service in accordance with Radisson Hotel Group standards
Ensures guest orders are filled promptly
Maintains clean, orderly, and stocked work area
Monitors hallways to ensure used dishware is returned promptly
Orders supplies and/or approves requisitions for Room Service orders
Spot checks orders on preparation, garnishments seasoning, portion size, temperature, etc.
Completes control reports
Communicates with other departments regarding supplies, special events, staffing, and other areas as they pertain to Room Service
Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
Provides Yes I Can genuine hospitality and teamwork on an ongoing basis
Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
Performs other duties required to provide the service brand behavior and genuine hospitality.

REQUIREMENTS:

Minimum one - two years food and beverage experience
Excellent oral and written communication skills
Able to collaborate effectively with other hotel employees and managers to ensure teamwork
Able to resolve conflicts guests, supervisor and employee
Knowledge of local, state and federal liquor laws and regulations
Guest-friendly personality
Ability to multitask and work well under pressure
Basic computer skills in Microsoft Office Suit
Long hours are sometimes required, ability to work flexible schedule
Ability to sit, stand, or walk for long periods of time
Ability to lift 50 pounds occasionally and push or pull room service carts up to 75 pounds
Good manual dexterity for the use of common office equipment

We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, sexual orientation, gender identity, disability, veteran status, genetic information or other protected class.

Background checks are also required before employment begins.

Visa Requirements:

We participate in E-Verify and all candidates must be in possession of identification providing authorization to work in the United States as defined in the Immigration Reform and Control Act of 1968 (IRCA).

This position does not offer sponsorship of Work Visas.

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