Sr. Manager, Global Supply Chain Security Operations - Durham, United States - The Pokémon Company International
Description
Get to know The Pokémon Company InternationalThe Pokémon Company International, a subsidiary of The Pokémon Company in Japan, manages the property outside of Asia and is responsible for brand management, licensing, marketing, the Pokémon Trading Card Game, the animated TV series, home entertainment, and the official Pokémon website.
Pokémon was launched in Japan in 1996 and today is one of the most popular children's entertainment properties in the world.
Learn more online at and on Facebook ), YouTube ), Twitter ), and Instagram ).Get to know the roleJob Title:
Sr.
Manager, Global Supply Chain Security OperationsJob Summary:
The Sr.
Manager, Global Supply Chain Security Operations role will be responsible for identifying, analyzing and improving existing business processes in Critical Incident Operations.
This role will lead large and complex risk strategy projects, conduct root cause analyses, lead key decisions, and track end-to-end progress towards organizational goals.
This position is fully on-site in Durham, North Carolina.FLSA Classification (US Only): Exempt
People Manager:
YesWhat you'll do Develop a global supply chain security strategy and deploy across a global network including strategic partners in print, packout, warehousing, and transportationManage the implementation of new programs and processes related to Risk Incidents; hold stakeholders accountable for progress on key deliverablesCreate reports and metrics to demonstrate progress towards goals, provide new insights, and regular updates to senior leadershipIncorporate improvements to established procedures/processes related to compliance, quality, and customer escalationsGather requirements and feedback from stakeholders to develop clear and detailed business requirements to drive delivery of organizational quality and customer sentiment goalsCollaborate with team members to develop new mechanisms and work cross-functionally with multiple business partnersSupport internal Critical Incident Operations with program knowledge and develop action plans to resolve process issues and mitigate risksOwnership and end to end delivery of projects with detailed project plan creation and trackingWhat you'll bring Ten years of relevant professional experience, plus two (2) years of management experience or a demonstrated equivalent level of expertiseBachelor's degree required, preferably in Program Manager, Statistics, Crisis Management, Compliance/Quality, or Business AdministrationPMP CertificationExperience conducting root cause analysis in a production environment; identify performance gaps and determine appropriate steps to prevent reoccurrenceA proven understanding of complex business and operational processes and workflows with experience working in retail, operations, production, distribution or call/command centerProven track record of successful project management and program implementationCustomer service experience with the ability to approach problems with sound logic; ensuring the appropriate customer outcomeStrong analytical skills to interpret large volumes of data and identify trends.
Data base management experienceEffective written and verbal communication skillsMS Office Suite including Outlook, Word, Excel, PowerPoint, Visio, SharePoint and SmartsheetsAbility to sit or stand for prolonged periods of timeAbility to travel domestically up to 30% of the time based on business needsHow you'll be successfulPassion for Pokémon:Develops an understanding of the Pokémon brand, the impact it has on our people, culture, business, fans, and communities, and applying that knowledge and passion to everything you do
Challenging the Expected:
Approaches challenges with curiosity and creativity, embracing the possibility of failure as an opportunity to learn something new, develop innovative ideas, solve complex problems and identify unique opportunities
Integrity and Respect:
Demonstrates integrity and respect by leading with empathy, listening to others, seeking out different perspectives, and taking personal responsibility for decisions, actions, and results
Dedicated to Quality:
Takes ownership to maintain and promote high standards, looks for new ways to learn and improve, and embraces a growth mindset to seek and apply feedback from others in an effort to continuously improve
Building Relationships:
Develops and strengthens relationships, adopting a "team first" mentality and working collaboratively to solve problems and meet shared goals
Delighting Customers:
Listens and understands the interests and needs of our customers and stakeholders, making them feel heard and important, and embracing these learnings to continue delivering a unique Pokémon experience.
What to expect An employee first cultureCompany events that celebrate the spirit of PokémonCompetitive cash-based compensation programsBase salary range: For this role, new hires generally start between $123, $146, The full range is $123, $185, This range is applicable for the labor market where the role is intended to be hired.
Final base salary is directly related to each candidates' qualifications and professional experience uniquely.100% employer-paid healthcare premiums for youGenerous paid family leaveEmployer-paid life insuranceEmployer-paid long and short-term income protection insuranceUS Employees: 401k Employer MatchingUK/IRE Employees: Pension Employer ContributionsFitness reimbursementCommuter benefitLinkedIn learningComprehensive relocation packageThe above statements are intended to describe the general nature and level of work being performed by people assigned to this role.
They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required. Employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. For roles in the United Kingdom, candidates will need the right to work. In some cases, and for some roles, the Company may be able to arrange a visa.For roles in Ireland, this role requires candidates to have the right to live and work in the Republic of Ireland.
However, we welcome applications from all nationalities and may consider supporting an employment permit application, in appropriate and suitable cases.
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