Valet Supervisor - Hinckley, United States - MLCV

Description

• Supervise Valet Associates during assigned shifts, ensuring adherence to protocols and standards.
• Ensure the safe transportation of Guest vehicles, maintaining utmost care and responsibility.
• Monitor all activities within the casino complex and surrounding property, ensuring compliance with laws, regulations, controls, and safety standards.
• Serve as the primary contact for the Valet Department in the absence of the Transportation Manager.
• Assist in developing and adjusting Valet Department schedules to meet operational needs.
• Coordinate and facilitate the training of new Valet Associates, ensuring proficiency and adherence to standards.
• Maintain a regular schedule to fulfill office-related duties and assist in parking vehicles as needed.
• Demonstrate flexibility in scheduling to accommodate the demands of the Valet Department during peak times and special events.
• Maintain a current valid driver's license and proficiency in operating both manual and automatic transmissions.
• Report all incidents promptly and accurately, following established procedures.
• Act as the initial point of contact for Guest complaints and claims, providing prompt resolution and excellent customer service.
• Assist in collecting information and conducting investigations for claims as needed.
• Collaborate in scheduling routine maintenance for Valet vehicles to ensure optimal performance and safety.
• Fulfill other assigned departmental duties to contribute to the team's overall success and efficiency.

• Serves and develops others by building relationships.
• Fosters an inclusive workplace where inclusion and individual differences are valued.
• Collaborates across boundaries to achieve common goals.
• Aligns organizational objectives and practices with Mille Lacs Band traditions or interests as appropriate.
• Sets direction and influences others to translate vision into action.
• Demonstrates drive for continued personal and professional growth.

• We have a fun, energetic personality and are adventurous, creative, and open minded.
• We strive to lead through our seven (7) values in all that we do. (Wisdom, Love, Respect, Truth, Humility, Bravery, and Honesty)
• Our foundation of Servant Leadership is a philosophy that embodies and fosters empowerment, decision-making and engagement across all levels of the organization.
• We are a career accelerant, which means developing our Associates is one of our main priorities.
• We provide a space for Associates and others to bring who they are to work and impart a sense of purpose.
• A variety of competitively priced health benefits and supplemental insurances, parental leave, 401k, tuition reimbursement, birthday, and anniversary gifts.

• High school diploma, or general education degree (GED).
• Three months supervisory experience.
• Must have a valid driver's license.
• Must meet criteria to be insured through our Company's vehicle insurance policy.
• Must be able to secure license from Gaming Regulatory Authority (GRA).
• Responsible for following all relevant Detailed Gaming Regulations (DGR's).
• Mille Lacs Band Member and American Indian preference will be exercised in the hiring process.

• This role requires strong leadership skills, a commitment to safety and service excellence, and the ability to adapt to dynamic operational needs.
• The Valet Supervisor plays a pivotal role in ensuring a positive Guest experience and efficient departmental operations.
• Excellent interpersonal skills and the ability to provide courteous and efficient service to Guests.
• Effective verbal communication skills to interact with Guests, and team members.
• Capability to handle unexpected situations, such as accidents or Guest inquiries, with calmness and efficiency.
• Flexibility to work in varying weather conditions and adapt to changes in workload or Guest demands.

• While performing the duties of this job, the associate is regularly required to:
• Talk and hear.
• See and adjust focus to include close, distance, depth, and peripheral vision.
• Stand, walk, run, sit, balance, stoop, kneel, climb, crouch, and/or crawl.
• Handle objects, tools, and controls; reach with arms and hands.
• Lift and/or move objects weighing up to fifty (50) pounds.

• A low-to-moderate noise level (offices).
• A moderate-to-loud noise level (public areas).
• Second-hand cigarette/cigar smoke.
• Exposed to outside weather conditions including extreme heat and extreme cold.