Manager, Technical Customer Support - Hatfield, PA

Only for registered members Hatfield, PA , United States

3 weeks ago

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Job summary

We are seeking a Technical Customer Support Manager to lead and enhance our customer-facing service operations for battery monitoring systems and DC power infrastructure. This role demands technical expertise in battery health analysis, monitoring protocols, and communication systems.

This position includes direct leadership of the Customer Service team with full responsibility for performance management,
  • Troubleshoot system-level issues including communication protocol failures (Modbus TCP/RTU SNMP CAN) battery string imbalances firmware anomalies and power system integration problems
  • Manage and mentor the Customer Service team handling order support scheduling RMA coordination and general service inquiries
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