Technical Support Representative - Tucson, United States - Russell Tobin

    Russell Tobin
    Russell Tobin Tucson, United States

    1 week ago

    Russell Tobin background
    Description

    Position: Technical Support Representative

    Location: Fully Remote

    Contract: 4 Months (Extension Likely)

    Pay Rate: $17-$21/HR (Depending on Experience)

    Duties:

    • Collaborate closely with Sales, supporting teams, external partners, and accountants to accelerate adoption and ensure successful implementation of QuickBooks Online
    • Help execute custom implementation plans for the accounts to embrace QuickBooks Online for their firm and for their small business clients
    • Manage the seamless conversions of small business clients onto QuickBooks Online while delivering an awesome first-use experience for clients and delighting accountants so they actively recommend QuickBooks Online to others
    • Clearly execute recommendations, plans, and progress with customers and internal stakeholders
    • Prioritize workload and identify process improvements while executing within timelines
    • Develop and maintain expertise of Intuits products and solutions, with emphasis on the QuickBooks Online ecosystem
    • Professional interactions with internal and external partners.

    Required Skills:

    • Customer-obsessed, with a passion for delivering the best possible customer experience
    • Collaborative communication, organization, prioritization, and time management
    • Proven problem-solving and analytical orientation with the ability to identify root cause.
    • Strong understanding of accountant workflows
    • Customer-obsessed, with a passion for delivering the best possible customer experience
    • Results oriented, while respecting people and maintaining integrity without compromise
    • Help execute custom implementation plans for the accounts to embrace QuickBooks Online for their firm and for their small business clients.
    • Troubleshoot technical complexities.

    Nice to Have:

    • Experience with QuickBooks Online
    • Prior experience with accountants or accounting
    • Bachelors degree or equivalent work experience

    Pride Global offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.