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Risk Specialist, Relay Product and Tech - Atlanta, United States - Amazon
Description
Amazon - Middle Mile is seeking a Risk Specialist to assist with identity verification and fraud mitigation for daily freight movements flowing into and out of our North American fulfillment centers and our associated fulfillment network. This is an exciting opportunity to join a new team in a huge growth area for Amazon.
Amazon is looking for a Risk Specialist that has a background in transportation, risk management and data driven problem resolution skills. In this role the Risk Specialist will continuously work with stakeholders to build trust-based relationships in order to investigate suspicious activity and address escalations while creating long-term, systemic solutions for a world-class customer experience. In this role, the Risk Specialist will be responsible for a wide range of duties related to identity verification.
Key job responsibilities
Provide data analysis & conduct investigations
Pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed
Take appropriate action to identify and help minimize the risk posed by fraud or abuse patterns and trends
Identify and eliminate root causes of defects in order to drive efficiency in Amazons transportation operations
Understand the business impact of the trends and make decisions that make sense based on available data
Knowledge to systematically escalate problems or variance in the information and data to the relevant owners and teams
Work within various time constraints to meet critical business needs, while measuring and identifying activities performed
Written and verbal communication experience, as you will be required to create a narrative outlining your weekly findings and the variances to goals, and present these finding in a review forum
Participate in ad-hoc projects and assignments as necessary
Partner with cross functional teams across Amazon for collaboration on fraud risks and investigations
Apply risk management best practices to mitigate issues, identify operational inefficiencies and improve processes
A day in the life
Define SOPs, document new methods of abuse/frauds, and partner with stakeholder teams to drive gaps to closure
Constantly monitor metrics to identify deviations, and spot emerging frauds/ MOs that are adopted by bad actors
Drive program/ process goals independently with minimal to no intervention from leadership
Partner with multiple fraud/abuse teams to learn and implement industry wide best practices and other identity verification mechanisms
We are open to hiring candidates to work out of one of the following locations:
Atlanta, GA, USA
Basic Qualifications
2+ years of work experience in logistics/transportation industry
Experience working on identity verification/ fraud detection processes
Bachelors Degree from an accredited university or equivalent
Knowledge of MS Excel based tools and familiarity with Excel spreadsheets and ability to navigate and interpret data through SQL
Preferred Qualifications
Experience in Lean and Six Sigma
Experience in manufacturing, transportation, customer service, and/or distribution environments
Data management & data quality control experience with experience pulling and analyzing large sets of data
Knowledge using data to drive root cause elimination and process improvement
Knowledge in data and experience spotting the trends and fixing gaps
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $47,500/year in our lowest geographic market up to $107,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
