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Providence

    Consumer Advocate - Providence, United States - PPL

    PPL
    PPL Providence, United States

    3 weeks ago

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    Description
    Company Summary Statement


    Rhode Island Energy provides essential energy services to over 770,000 customers across Rhode Island through the delivery of electricity or natural gas.

    Our team is dedicated to helping Rhode Island customers and communities thrive while supporting the transition to a cleaner energy future.

    Rhode Island Energy is part of the PPL Corporation (NYSE:
    PPL) family of companies addressing energy challenges head-on by building smarter, more resilient, and more dynamic power grids and advancing sustainable energy solutions.

    PPL is a positive force in the cities and towns where we do business, providing support for programs and organizations that empower the success of future generations by helping to build and maintain strong, diverse communities today.

    Overview


    As an Energy Efficiency Customer Advocate with Rhode Island Energy, you will be responsible for understanding low/moderate income (LMI) residential customers and identifying opportunities to promote energy efficiency to these customers.

    This role will include direct engagement with advocacy groups and service organizations focused on LMI customers within the Company's service territory, training these organizations on RI Energy's energy efficiency programs, and acting as a liaison for LMI energy efficiency.

    #RIE

    Responsibilities

    Passion for Energy Efficiency and serving low/moderate income households.


    Develop an understanding of customer needs and priorities, including how LMI customer needs may differ from more general customer population needs, and resulting gaps in current energy efficiency offerings and approaches.


    Identify and act on new external channels through which to engage LMI advocacy groups and service organizations and drive awareness of energy efficiency programs and opportunities to customers of the service organizations.

    Train outreach staff and develop ongoing check points to determine success of outreach approaches.


    Develop relationships with relevant external agencies and organizations, establishing your role as these external groups' 'go to' resource for all things LMI Energy Efficiency, and empowering them to better engage and refer their low-income constituents on our behalf.


    Through collecting and analyzing input from your customer interactions and community engagement, serve as the 'voice' of our LMI energy efficiency customers in helping to inform and influence the design of RI Energy programs and offerings targeted towards the income-eligible community.


    Serve as the public face of LMI Energy Efficiency in various community outreach settings likely to be attended by income-eligible customers, including periodic Energy Expositions ("Expos").


    Use data-driven approach and analysis to identify and expand opportunities to better serve LMI Energy Efficiency customers in RI Energy's service territory, including leveraging input from external stakeholders and best practices from the utility and other relevant industries.


    Identify the core metrics and key performance indicators that the Company should be using to evaluate the impact of LMI Energy Efficiency customer programs and efforts.

    Works with internal teams to ensure timely and accurate reporting of these metrics.

    Utilizes these reporting outputs to gain insights into gaps in current company offerings, and opportunities to better serve LMI customers.

    Ability to make independent decisions.

    Excellent written and verbal communications skills including proposals and presentations.

    Qualifications

    A Bachelor's degree in a business, social science, or related area or commensurate work experience

    Experience in engaging with advocacy groups or social service agencies focused on serving the needs of the LMI community

    Direct experience working with low-income customers preferred

    Training outreach advocates are a plus

    Experience with data governance

    Support data mining and reporting capabilities

    Ability to make independent decisions

    Excellent written and verbal communications skills including proposals and presentations

    Strong data analysis and excel skills

    Proficiency in relevant software e.g., Microsoft Office products (Excel, Word, PowerPoint)

    Data Analysis and Excel skills preferred

    Adept at software necessary for data entry

    Bilingual speaker/Spanish preferred

    Skills that would be a plus (optional but not mandatory):

    Data cleaning ability with respect to reporting

    Data Visualization

    Power BI (a plus but not preferred)

    Tableau (a plus but not preferred)

    Data Extraction

    SQL (Structured Query Language)

    HTML, CSS

    Data Reporting

    Predictive Analytics

    A Bachelor's degree in a business, social science, or related area or commensurate work experience

    Experience in engaging with advocacy groups or social service agencies focused on serving the needs of the LMI community

    Direct experience working with low-income customers preferred

    Training outreach advocates are a plus

    Experience with data governance

    Support data mining and reporting capabilities

    Ability to make independent decisions

    Excellent written and verbal communications skills including proposals and presentations

    Strong data analysis and excel skills

    Proficiency in relevant software e.g., Microsoft Office products (Excel, Word, PowerPoint)

    Data Analysis and Excel skills preferred

    Adept at software necessary for data entry

    Bilingual speaker/Spanish preferred

    Skills that would be a plus (optional but not mandatory):

    Data cleaning ability with respect to reporting

    Data Visualization

    Power BI (a plus but not preferred)

    Tableau (a plus but not preferred)

    Data Extraction

    SQL (Structured Query Language)

    HTML, CSS

    Data Reporting

    Predictive Analytics

    Passion for Energy Efficiency and serving low/moderate income households.


    Develop an understanding of customer needs and priorities, including how LMI customer needs may differ from more general customer population needs, and resulting gaps in current energy efficiency offerings and approaches.


    Identify and act on new external channels through which to engage LMI advocacy groups and service organizations and drive awareness of energy efficiency programs and opportunities to customers of the service organizations.

    Train outreach staff and develop ongoing check points to determine success of outreach approaches.


    Develop relationships with relevant external agencies and organizations, establishing your role as these external groups' 'go to' resource for all things LMI Energy Efficiency, and empowering them to better engage and refer their low-income constituents on our behalf.


    Through collecting and analyzing input from your customer interactions and community engagement, serve as the 'voice' of our LMI energy efficiency customers in helping to inform and influence the design of RI Energy programs and offerings targeted towards the income-eligible community.


    Serve as the public face of LMI Energy Efficiency in various community outreach settings likely to be attended by income-eligible customers, including periodic Energy Expositions ("Expos").


    Use data-driven approach and analysis to identify and expand opportunities to better serve LMI Energy Efficiency customers in RI Energy's service territory, including leveraging input from external stakeholders and best practices from the utility and other relevant industries.


    Identify the core metrics and key performance indicators that the Company should be using to evaluate the impact of LMI Energy Efficiency customer programs and efforts.

    Works with internal teams to ensure timely and accurate reporting of these metrics.

    Utilizes these reporting outputs to gain insights into gaps in current company offerings, and opportunities to better serve LMI customers.

    Ability to make independent decisions.

    Excellent written and verbal communications skills including proposals and presentations.

    Remote Work


    The company reserves the right to determine if this position will be assigned to work on-site, remotely, or a combination of both.

    Assigned work location may change.

    In the case of remote work, physical presence in the office/on-site may be required to engage in face-to-face interaction and coordination of work among direct reports and co-workers.

    Equal Employment Opportunity


    Our company is an equal opportunity, affirmative action employer dedicated to diversity and the strength it brings to the workplace.

    All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, protected veteran status, sexual orientation, gender identify, genetic information, disability status, or any other protected characteristic.

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