- Manage client implementations directly and assign Implementation Engineering resources to clients as needed.
- Create and manage documentation on implementation status, architecture, and use cases for technical client support.
- Coordinate the activities of Implementation Engineers.
- Troubleshoot customer issues related to software deployment and hosting environments.
- Provide implementation guidance to customers in support of Clinical Architecture APIs.
- Ensure a positive customer experience by delivering great service and engaging with customers throughout the business relationship.
- 5+ years of technical implementation support experience.
- High School Diploma or GED required.
- 5+ years overall technology background.
- Programming experience (C#, Java, Python, or equivalent).
- Proficiency in relational databases and some proficiency in SQL.
- Experience with Microsoft SQL Server and Windows Server.
- Familiarity with cloud hosting.
- Strong communication, both verbally and written.
- Self-starter capable of working independently but also enjoys a team atmosphere.
- Opportunities for learning, development, and growth.
- Experiences that connect you with colleagues.
- A laid-back work environment with thoughtful amenities.
- Paid Volunteer Time, Paid Holidays & PTO, including our own winter break week for full-time team members.
- Sabbatical opportunities for tenured team members.
- Comprehensive Medical, Dental, Vision, and ancillary insurance options for eligible employees.
- Maternity and Parental leave benefits.
- Employer paid Short-term Disability & Long-term Disability.
- Health and Wellness incentives.
- 401k Matching.
- Better workdays.
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Implementation Engineering Lead - Carmel, United States - Clinical Architecture
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Description
Who We AreClinical Architecture is at the forefront of healthcare IT innovation. Our team is an ambitious group of diverse leaders who balance creativity and expertise to solve tough problems that make a difference. Our environment is positive, casual, and comprised of people dedicated to delivering world-class solutions and exceptional customer service. Come join our team for happier workdays.
About The Position
We are currently seeking an Implementation Engineering Lead to join our team in Indianapolis, IN. This position will challenge you to learn our software and its capabilities and assist our customers with their technical initiatives. The Implementation Engineering Lead will oversee the technical implementation of our software from contract signing to go-live, while also serving as a continual resource throughout the client relationship lifecycle. The Implementation Lead will directly engage with clients, manage a small team of Implementation Engineers, mentor junior engineers, and maintain a comprehensive overview of the state of Implementation for all clients. Collaboration with other departments to coordinate product release and upgrades will be a key responsibility in this role.
This role is required to be on-site at our Carmel, IN Headquarters. Clinical Architecture offers ample flexibility to accommodate healthy work-life balance.
Responsibilities
We offer: