Service Desk Lead - Miamisburg
3 weeks ago

Job summary
The Service Desk Lead is responsible for overseeing the Service Desk function and ensuring end users receive exceptional support.This role requires leveraging diagnostic tools and helpdesk request tracking systems, as well as providing in-person, hands-on support at the desktop level to resolve issues efficiently.
Develop and reinforce Service Level Agreements (SLAs) to establish problem resolution expectations and timeframes.
Job description
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