Customer Service Clerk - Houston, United States - City of Houston, TX

Description

Salary : $1, $1,280.00 Biweekly

Location : Houston, TX

Job Type: Full Time

Job Number: 33951

Department: Houston Public Library

Division: HPL - SPECIAL COLLECTIONS

Opening Date: 05/01/2024

Closing Date: 5/9/2024 12:00 AM Central

POSITION OVERVIEW

Applications Accepted From: All Persons Interested

Division: Customer Experience
Section: History Research Center
Location: Gregory School, 1300 Victor Street
Workdays & Hours: Mon - Sun, 8:00 am - 8:00 pm (varies)
*Subject To Change

DESCRIPTION OF DUTIES / ESSENTIAL FUNCTIONS
Houston Public Library (HPL) is seeking an energetic, flexible, team-oriented person with superior interpersonal, organization and communication skills and a passion for customer service to work as a Customer Service Clerk in the African American History Research Center at the Gregory School. This archival history research center documents the community traditions and history of African Americans in Houston through the preservation of primary sources.

HPL serves a population of 2.2 million citizens through a network of 37 Neighborhood Libraries, three History Research Centers, and a Central Library.?The successful candidate will communicate effectively, provide exceptional customer service, answer questions, lead tours, maintain gift shop inventory, and enjoy interacting with people of all ages from diverse backgrounds.?

Essential job duties and responsibilities include:

• Provide welcome services, reference services, and research assistance in person, via phone and email.
• Assist with library programming, tours, and outreach.
• Scan and preserve photographs & archival records, edit photographs, and create inventories/indexes for collection materials.
• Assist customers in the gift shop with purchases, daily deposit reports, and other administrative activities.
• Perform clerical duties that support library operations.
• Other duties as assigned that are essential to efficient library operation.

Applicants are encouraged to submit a Cover Letter and Resume when applying. For a location listing of our Neighborhood Libraries and Central Library, please visit

Working ConditionsThere are no major sources of discomfort, i.e., essentially normal office environment with acceptable lighting, temperature and air conditions.
MINIMUM REQUIREMENTS

EDUCATION REQUIREMENTS
Requires a high school diploma or a GED.

EXPERIENCE REQUIREMENTSSix months of clerical/customer service experience are required.

LICENSE REQUIREMENTSNone
PREFERENCES

PREFERENCES:

• Proficient computer skills and working knowledge of Microsoft Office.
• Experience working with people of diverse backgrounds.
• Ability to communicate effectively orally and in writing.
• Strong interpersonal skills and the ability to collaborate with others.
• Be detailed oriented and have strong organizing skills.
• An interest in African American history.

**Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.**

GENERAL INFORMATION

SELECTION/SKILLS TESTS REQUIRED None
Application review and/or interview. However, the Department may administer a skill assessment evaluation.

SAFETY IMPACT POSITION No
If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

Pay Grade 10
SALARY INFORMATION Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.

APPLICATION PROCEDURES
Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at:

To view your detailed application status, please log-in to your online profile by visiting: or call

If you need special services or accommodations, call TTY 7-1-1)

If you need login assistance or technical support call

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.

All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.

EOE Equal OpportunityEmployer
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.

The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan.

Benefits include:

• Medical

• Dental

• Vision

• Wellness

• Life insurance

• Long-term disability

• Retirement pension

• 457 deferred compensation plan

• Employee Assistance Program

• 10 days of vacation each year

• 11 city holidays, plus one floating holiday

• Flexible schedules

• Professional development opportunities

• Transportation/parking plan

• Section 125 pretax deductions

• Dependent Care Reimbursement Plan

• Healthcare Flexible Spending Account

For plan details, visit

01

Are you a veteran who served on active duty in the Armed Forces (United States Army, Navy, Air Force, Marine Corps, or Coast Guard) for more than 90 consecutive days and received either an honorable discharge or a general discharge under honorable conditions?

• Yes
• No

02

Are you a current Houston Public Library employee?

• Yes
• No

03

Please indicate the highest level of education you have successfully completed and received a diploma/degree: (select one)

• High School/GED.
• Associate's degree
• Bachelor's degree (or higher)
• None of the above

04

Please indicate the amount of verifiable customer service experience you have: (select one)

• Less than 6 months
• 6 months to less than 1 year
• 1 year to less than 3 years
• 3 or more years
• No Experience

05

Describe your customer service experience. (If you do not have any experience, please put N/A) See Resume disqualifies.

06

Please indicate your proficiency level in Microsoft Word & Excel, and Internet Research:

• Beginner (ex: create basic documents and/or spreadsheets with limited experience with other functionalities)
• Intermediate (ex: insert page breaks, header/footer, and/or generate auto-calculating and basic cell formatting)
• Advanced (ex: insert table of contents, generate tables, create mail merge and/or conditional formatting, table formatting, sort/filter cells, cell data validation/consolidation)
• No experience

07

Which of the following areas do you have experience with (work, education, or volunteer service)? (Check all that apply)

• General African American History
• African American history in Houston
• African American newspapers and journals (The Informer, Houston Defender, etc).
• Oral histories from African Americans.
• Experience working with archival materials.
• Digitizing or scanning documents or books.
• No experience with African American history and culture.

08

Describe your experience working with African American history, culture, and archival materials.

09

Describe your customer service experience. (If you do not have any experience, please put N/A)

• Over the phone
• Face to face
• Email
• Online Chat Assistance
• No Customer Interaction

10

Please indicate languages, other than English, in which you are fluent (reading, writing, and/or speaking). Check all that apply:

• English
• Spanish
• Chinese
• Vietnamese
• Arabic
• Other language
• I am not bilingual

11

Are you willing to work a rotating shift, which will consist of varied hours within Monday - Sunday, 8:00am - 8:15pm?

• Yes
• No

Required Question