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Global Food Experience Manager - Tulsa, United States - Stripe
Description
Stripe is a financial infrastructure platform for businesses.Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities.
Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead.That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
About the teamIn this role, you'd be joining Stripe's Workplace team.
The team's mission is to build and support work environments that are welcoming, comfortable, and intuitive; supportive of collaboration, wellbeing, and productivity; and centered around the rigorous safety, security, and confidentiality we employ as a financial services company.
What you'll do
We're looking for an organized, creative, and strategic leader who has a driving need to deliver the best possible food experiences for Stripes.
This includes:
maintaining and scaling existing meal, snack, and beverage programs globally, leading our fantastic in house culinary teams in South San Francisco and Seattle, and supporting the engagement and wellbeing of Stripes around the world, building relationships with leaders to better understand and keep the global team aligned on how Workplace can support evolving needs.
ResponsibilitiesDevelop and support procedures that measure food service quality in partnership with the Workplace Programs team. Use this data to inform service design and vendor selection, pursuing the highest possible scores for each office
Manage the Food team (4 direct reports based in South San Francisco and Seattle); support their professional development, nurture and amplify best practices and creative initiatives, and ensure the team has a clear understanding of what success looks like
Maintain team standards and service levels for existing programs (meals, snacks, event support) and partner with the Workplace Programs team to establish and deliver new ones
Support spaces and partnerships that prioritize safety and well being of Stripes and contractors
Act as an ambassador for the global Food program; building strong relationships and regular touch points with site leads, senior leaders, and Workplace Experience teammates, developing a deep understanding of the cultural and business needs of 20+ offices around the world, implementing scalable solutions, and reporting key learnings back to the team
Own Food program Opex, partnering with Finance and local office DRIs to develop annual program budgets and oversee accrual, variance, and forecast reporting.
Build and maintain effective supplier partnerships by proactively managing contractual agreements, clearly aligning on scope of work, roles and responsibilities, and key performance indicators
Work closely with the Workplace Environments team to ensure new kitchens and food service spaces are designed to accommodate the operational and service expectations for the office
Shape team goals and priorities as a member of the Workplace Experience leadership team
Other duties as assigned, as the team grows and evolves
Who you are
We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
10+ years of relevant experience; 5+ years experience in food service design across multiple sites 5+ years leadership experience; preferably at a high-growth technology company
Considerable expertise in managing partnerships with external service providers and suppliers to deliver impactful solutions
Exceptional written and verbal communication skills coupled with a strong business acumen and an orientation toward putting yourself in other people's shoes
A demonstrated talent for building trust and productive working relationships with internal and external partners
Demonstrated success building, managing, and coaching a geographically dispersed customer oriented team
A proven ability to juggle multiple deadlines and projects; be highly organized with analytical skills
Preferred qualifications
A knack for operational design at scale
Front line customer service or hospitality experience
Office-assigned Stripes spend at least 50% of the time in a given month in their local office or with users.
This hits a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility about how to do this in a way that makes sense for individuals and their teams.
The annual US base salary range for this role is $168,000 - $252,000.For sales roles, the range provided is the role's On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role.
This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate's experience, qualifications, and location.
Applicants interested in this role and who are not located in the US may request the annual salary range for their location during the interview process.
Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends.
At Stripe, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description.Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns.
At Stripe, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us.#J-18808-Ljbffr