scheduling specialist - Oskaloosa, IA , USA, United States - Mahaska Health Partnership

Description

At Mahaska Health, the Scheduling Specialist is responsible for maintaining effective patient appointment scheduling processes to meet patient and provider needs in the Mahaska Health Medical Group.

*$5,000 Sign-On Bonus*

Open Hours:

Full-time: Monday - Friday 8:00am - 5:00pm

ESSENTIAL JOB FUNCTIONS:

• Responsible for daily patient scheduling.
• Responsible for providing customer-focused, efficient, and professional telephone, electronic, and face-to-face scheduling.
• Partner with the registration department to provide effective and efficient check-in/check-out processes to achieve high levels of patient satisfaction and accuracy.
• Maintain proactive and effective communication with all members of the Medical Group and supporting departments, communicating any concerns or issues regarding patient scheduling immediately.
• Courteously facilitates and handles requests, complaints, and communications with staff, physicians, and patients/visitors. Exercises good judgment, discretion, and diplomacy in communications.
• Maintains regular and reliable attendance.

JOB REQUIREMENTS

• High school diploma, GED, or equivalent; Associate's degree in business or healthcare-related field preferred.
• Demonstrated problem-solving and planning skills.
• Ability to communicate effectively (oral and written) at all levels of the organization.