KERING EYEWEAR Customer Service Specialist - Bridgewater, United States - Kering Eyewear

Description

Summary

Kering Eyewear is the world leader in Luxury and Hi-End Eyewear (Frames & Sunglasses), developing a unique 'ensemble' of powerful brands.

We design, develop, manufacture and market to customers and consumers, the most desirable frames and sunglasses in two fast growing segments: Luxury and Sport & Lifestyle.

Through our industry expertise, we empower our brands to go beyond their limits in this high potential business category, supporting their capacity to lead and innovate in Eyewear, to realize their artistic and financial potential, in the most imaginative and sustainable manner.

Job Description

We are currently seeking a Customer Service Specialist for our office in Bridgewater (NJ) who will be part of our Regional Sales Operations Team.

Mission

Manage the order to cash flow of the assigned customer portfolio in a timely and accurate fashion
Build a strong partnership with the sales team in order to deliver customer service excellence
Ensure compliance with sales business policies

Key Responsibilities

Portfolio Management, monitor, confirm and maintain customer's orders to ensure accuracy.
Manage customer master data ensuring timely maintenance, accuracy, completeness and integrity of all data
Manage order flow from order acquisition to order entry to delivery in compliance with SLAs
Produce daily/weekly sales reports by using BI and/or excel pivot tables, templates, formulas to analyze and manage the open order portfolio proactively
Manage delivery flow by liaising directly with Planning, Logistics, Credit and Sales whilst acting as first point of contact in the event of queries/issues/escalations
Manage backorders consistently and proactively while ensuring a clean portfolio at all times
Manage goods returns and RA(PNA) corrections in compliance with the KA Return Policy
Act as customer's first point of contact in case of commercial, logistics, product claims as well as any other ad-hoc queries
Provide Sales/Customer-related reporting to the benefit of both Sales team and Customer
Devise, implement and enhance customer service-related procedures, processes and systems
Support sales events such as market weeks, brands/product presentations, customer's onsite trainings, customer's visits, etc. through active participation in both organizational preparation and execution as and when needed
Participate to ad-hoc channel-related projects

Experience

2-3 years of proven work experience in an Account Management environment within Key Accounts
Proven customer facing experience

Desired Qualifications

2-4 year Degree in Business Management

Technical Skills

Knowledge of Key Account business module (order-to-cash flow) is a plus
Strong commercial orientation
Knowledge of Microsoft Office (Word, Excel, Power Point) intermediate level required.
Knowledge of SAP intermediate level required
Highly organized, with the ability to adapt quickly to changing priorities.
Ability to multi-task and thrive in a fast-paced environment

Competencies

Self-starter with strong communication skills
Analytical and organized
Problem solver
Customer-oriented
Results-driven
Negotiation-oriented
Team player
Passionate and enthusiastic
Curious, innovative, out-of-the-box thinker

Why working with us?

This is a fabulous opportunity to join the Kering Eyewear adventure and to actively contribute to the development of the business by becoming part of a thriving Company in a global Luxury Group that offers endless possibilities to learn and grow.

Talent development is a managerial principle at Kering and we are committed to fostering internal mobility.

Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.

Kering is committed to building a diverse workforce.

We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace.

It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world.

As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.

Job Type

Regular

Start Date

Schedule

Full time

Organization

Kering Eyewear USA Inc.
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