IT Training Specialist - Odessa, United States - City of Odessa

Description

IT Training Specialist

Job Class: 3611 Department: Information Technology Reports to: IT Support Supervisor

Summary: Under basic supervision, provides classroom and one-on-one training on basic and advanced personal computer skills for City employees; assures that training systems are results-oriented.
Essential Functions:Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. This is not a comprehensive listing of all functions and duties performed by incumbents of this class; employees may be assigned duties which are not listed below; reasonable accommodations will be made as required. The job description does not constitute an employment agreement and is subject to change at any time by the employer. Essential duties and responsibilities may include, but are not limited to, the following:

• Coordinates and provides classroom and one-on-one training on personal computer applications; develops lesson plans and prepares training resources and tools; delivers training utilizing appropriate adult learning concepts and facilitation skills; provides personal tutoring in computer skills as requested.
• Develops new training programs and materials; develops, improves, and updates classroom courses, course content, and delivery methods; develops training videos and newsletters; evaluates effectiveness of training classes and programs, and revises content and methods as needed.
• Evaluates training programs, and assures that they are results-oriented and return value to the organization.
• Supports the departmental operations with regular and timely attendance.
• Must have and maintain a cell phone for City use to hold this position.
• Supports the relationship between the City of Odessa and the general public by demonstrating courteous and cooperative behavior when interacting with visitors and City staff; maintains confidentiality of work-related issues and City information; performs other duties as required or assigned.

Minimum Qualifications:

Education, Training and Experience Guidelines: High School Diploma or GED required; AND two years of computer and customer service experience required.

Knowledge of:

• Principles of curriculum development, technical training and adult learning theory.
• Software applications and operating systems used at City, including MS Office Suite and GIS.

Skill in:

• Planning, organizing, scheduling and conducting training classes.
• Communicating effectively verbally and in writing.

License and certification requirements: A valid Texas State Driver's License is required. Terminal Operator Certification for access to Texas Criminal Justice Information System (CJIS) is required. Certification and training as a Microsoft Certified Trainer (MCT) is required within six months of hire.