Management Supervisor - Philadelphia
4 hours ago
Job description
The Management Supervisor leads and guides to ensure the Agency is delivering and excelling on client expectations and Agency processes as they oversee the day-to-day management of the account.
They manage the client service expectations through a crucial role in fostering a collective environment among agency, client, partners, vendors and key stakeholders in strategic business decisions, creative, go-to-market execution, and budget management.
They support the Account Director in developing excellent client service and local strategic business recommendations. They manage the team in execution of the plan, ensuring deliverables are on strategy, within budget, and on time.Open to candidates in the following locations: Philadelphia, Delaware, New Jersey, Baltimore, Arlington, Washington DC, Maryland
Key Responsibilities:
Strategic Thinking and Decision-Making
Work with Account Director to develop and delivery strategic recommendations that address client challenges, opportunities, and long-term business objectives.
Make informed, timely decisions with a balance of client benefit, operational feasibility, and financial stewardship.
Showcase a deep understanding of the local markets and consumer's current social, economic, and political challenges and opportunities, showcasing this knowledge and applying those insights into local plans as appropriate.
Team Leadership & Execution ManagementLead, support, and mentor team members to ensure flawless execution of all agreed-upon deliverables.
Delegate effectively while remaining accountable for outcomes; ensure the team meets deadlines, maintains quality, and communicates clearly to appropriate stakeholders.
Fosters a collaborative, solution-oriented environment that encourages initiative and accountability.Problem-Solving & Issue Prevention
Proactively identify potential challenges and develop clear, actionable solutions before they escalate.
Demonstrate resourcefulness and persistence, driving issues to resolution efficiently and transparently.
Communicate risks, scenarios, and recommended paths forward to. Clients and internal stakeholders.
Communication & Stakeholder Management
Maintain organized, thoughtful, and timely communication with clients, partners, and internal teams.
Client Service
Own day-to-day management of assigned client accounts, serving as the primary point of contact and ensuring consistent, high-quality client service.
Support the Account Lead in translating client objectives and business goals into clear, actionable plans, ensuring alignment with scope, timelines and budget.
Budget Management & Fiscal AccountabilityOwn and develop a comprehensive and detailed budget, ensuring accuracy, transparency, and fiscal responsibility.
Forecast, track, and reconcile all financials related to client work; proactively identify risks and opportunities within the budget.
Recommend cost-efficient solutions without compromising quality or strategic integrity.
Synthesize complex information clearly for different audiences, ensuring alignment across stakeholders.
Navigate difficult political dynamics with professionalism, diplomacy, and a focus on achieving the best outcome for the client.
Autonomy and Professional Maturity
Operate with minimal supervision while demonstrating excellent judgment, accountability, and follow-through.
Prioritize effectively in fast-paced, high-pressure environments, consistently delivering high-quality work.
Uphold high standards of professionalism, confidentiality, and integrity in all interactions.
Qualifications:
Requirement of 7+ years related experience in marketing, account management, and/or client services with 4+ years of management experience of junior-to-mid-level account service team members.
Must be a proactive self-starter with a detective's mindset – resourceful, solution-oriented, and able to anticipate challenges or independently navigate issues as they arise with minimal oversight.
Demonstrates the ability to understand business goals, develop actionable business cases and go-to-market plans, and clearly articulate strategy through structured PowerPoint narratives and confident public speaking.
Proven ability to operate as an autonomous project manager and client service lead – organizing clients, internal teams, and cross-functional partners, rapidly adjusting to changing priorities, and proactively communicating impacts without the need for direction.
Knowledge and experience working with other adjacent departments or marketing account management such as media, brand communications (PR, Social, Event teams), and Sports and other Strategic Partnership teams.
Strong experience building sales projections and budgets. Overseeing their day-to-day management, including detailed tracking, reconciliation, variance analysis. Comprehensive experience of budget management to flag discrepancies or risks early, and proactively identify opportunities for reinvestment.Excellent interpersonal and communication skills with clients, account service teams, across departments, and with key stakeholders
Proactive and responsive, helpful, timely, organized in nature
Understanding, effective, professional in tone
Concise, clear and impactful in written (email, recaps, summaries, strategic recommendations in email, word and powerpoint)
Confident, clear, understanding when presenting to clients
Ability to work in a virtual environment, cultivating relationships internally and externally in this space. Ability and willingness to attend in-person staff or client meetings (approximately 5-20 times/year).
Experience with the following is not a requirement, but is a plus
Merchandising
Foodservice marketing
QSR marketing
Consumer insights
Analytics
Retail marketing
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