Project Employee, Customer Experience Operations - Secaucus, NJ
15 hours ago

Job summary
This position plays a key role in supporting the overall customer experience for NBA and WNBA digital products across multiple platforms including mobile applications web and connected devices.The Project Employee Customer Experience Operations role works closely with the NBA and WNBA customer support organization to ensure support agents are informed prepared and equipped to deliver timely and effective assistance to fans.
By coordinating incident tracking verifying reported issues and sharing actionable insights this role helps prioritize fixes improve internal response processes and ensure clear consistent communication back to NBA and WNBA fans ultimately enhancing the end-to-end customer experience.
Job description
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