Activities Manager - Gateway, CO
3 days ago
Job description
Discover a place where wonder, adventure and relaxation meet. Gateway Canyons Resort & Spa rests on 180 acres in the red rock canyons of western Colorado. 72 room luxury Resort with amenities that include lodging, dining, UTV and Jeep tours, horseback riding, & full service spa.
The Activities Manager / Concierge is responsible for delivering exceptional, personalized guest experiences through the planning, coordination, and execution of on-property and off-property activities. This role oversees activity programming, manages activity staff, and serves as a primary guest contact for itinerary planning, ensuring all experiences align with the resort's luxury service standards.
- Plan, coordinate, and execute resort activities including outdoor adventures, wellness offerings, seasonal programming, and special events
- Serve as a concierge-style point of contact for guests, assisting with pre-arrival planning, on-site bookings, and customized itineraries
- Manage, train, schedule, and supervise activities staff; provide ongoing coaching and performance feedback
- Partner with local outfitters, guides, and vendors to curate high-quality off-property experiences
- Ensure all activities comply with established safety protocols, risk management standards, and resort policies
- Monitor guest feedback and satisfaction, promptly addressing concerns and continuously enhancing programming
- Collaborate with resort leadership and Front Office, Spa, and Food & Beverage teams to deliver seamless guest experiences
- Manage activity calendars, reservations, waivers, departmental paperwork, and related administrative tasks
- Assist with departmental budgeting, inventory control, ordering, pricing, and cost management
- Maintain thorough knowledge of Gateway Canyons Resort & Spa activities, amenities, and local offerings
- Maintain knowledge of and comply with all departmental policies, service procedures, and brand standards
- Ensure proper use, care, and maintenance of all equipment; use equipment only as intended
- Anticipate guest needs and provide prompt, courteous, and professional service at all times
- Monitor and maintain cleanliness, sanitation, organization, and presentation of assigned work and retail areas
- Assist with retail operations including stocking, merchandising, display, and maintaining an orderly sales space
- Support the development, marketing, and implementation of resort activities, including coordination and training of staff
- Complete required paperwork, attend meetings and trainings, and remain informed of posted communications
- Perform other duties as reasonably requested to support a productive and successful work environment
Salaried position of $60,000-$70,000 annually
Medical, Dental, Vision and Life benefits
401k Participation
Incentive bonus plan
Associate Cafeteria
Economical on-site Resort housing
On-site economical housing available
Noble House Hotels & Resorts are proud to encourage and support an environment where everyone can be a successful team member (come as they are) as their true authentic self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team (rooted in family) and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.
Requirements
Required Qualifications
- Minimum of 2 years' experience in guest services, activities, concierge, or hospitality operations
- Strong leadership and organizational skills with the ability to manage multiple priorities
- Excellent guest-facing communication and interpersonal skills
- Ability to work a flexible schedule including weekends, holidays, and seasonal peak periods
- Proficiency with basic computer systems, reservations platforms, and Microsoft Office or similar tools
- Valid driver's license
Preferred Qualifications
- Previous experience in a luxury resort, destination property, or Forbes-rated environment
- Experience managing or coordinating outdoor adventure programming (e.g., hiking, horseback riding, river activities)
- Knowledge of the local area and established relationships with regional vendors or guides
- Supervisory or management experience
- CPR/First Aid certification (or willingness to obtain)
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