Front Desk Supervisor - Atlanta

Job summary

The Front Desk Supervisor functioning under the supervision and guidance of the Center Operations Director andor Clinical Dyad leader is responsible for organizing and directing the work of the front desk staff coordinating staff activities schedules to ensure effective patient care services are provided ensuring quality standards are met p Trains guides supports Care Facilitators to ensure organizational front desk standards are met that they have tools resources they need effectively perform duties Leads leads VIP customer experience from center entry exit ensuring patients their family members pleasant memorable every visit interaction h2>ResponsibilitiesLeads team Care Facilitators other front desk staff Supervisory tasks included but not limited setting performance goals developing top talent implementing progressive improvements when needed Engagement And Development Instills ChenMed values behaviors Builds culture strong engagement Promotes retention Provides clear onboarding expectations Promotes development retention facilitated coaching leadership rounding front desk team members Operational Excellence Consistently executes core model follows Center Playbook procedures Exhibits understanding importance adhering core model execution leading engagement development operational excellence scheduling optimization Maintains focus patient retention positive customer experience available accessible team members patients Scheduling Optimization Adheres enterprise scheduling templates ensures assigned scheduled Top risk score patients scheduled bi weekly IP ER discharge follow up scheduled daily follow up Partners growth hiring selecting Care Facilitators other front desk staff Front Desk Ambassador Helping opening checking waiting longer minutes Give updates Engaging Overall Patient Experience Mary s Cafe being stocked Ensures OSHA clinical quality ChenMed monitoring performance implementing corrective action plans needed Serves first point contact resolution escalated patient issues concerns disputes Supports PCP by appropriate blocks double over under booking does occur Ensure gaps attended closed timely Reviews notifications ensure receive follow Care Teams Examines medical release forms accuracy PCP sign prior release medical records e fax folder routinely checked documents received correctly uploaded indexed Reviews phone messages proper timely routing follow-up Ensures after hours messages recorded followed by discipline Troubleshoots Dashboard phone computer issues Orders office supplies inventory stocked maintained Other Responsibilities May Include Fills in Care Facilitator unscheduled absences Covers various Front Desk tasks duties line business needs Supports patient VIP experience assisting new paperwork supporting New Patient Welcome Tours Performs modified manager discretion Knowledge Skills Abilities Strong business acumen good understanding general Operations standards functions methods techniques practices processes procedures Excellent critical reasoning decision making problem solving skills analyze situations determine risks find solutions prevent future resolve recurring defects Strong organizational skills attention details handle multiple tasks short deadlines frequent interruptions shifting priorities support changing company objectives Strong leadership training written verbal communication interpersonal presentation skills drive results Working knowledge medical insurance electronic record EMR systems Skilled operating phones personal computers software basic IT systems Ability communicate employees patients individuals professional courteous manner disposition Proficient Microsoft Office Suite products Word Excel PowerPoint Outlook variety word-processing spreadsheet database email presentation software Ability willingness travel locally regionally nationwide time Spoken written fluency English Education Experience Criteria High school diploma GED equivalent required Lead coach teams drive positive outcomes excellence Some college coursework preferred Minimum years work experience medical facility required BLS Healthcare Providers certification desired Pay Range Hourly The posted pay range represents base hourly rate or base annual full-time salary position Final compensation depend variety factors including but not dependent on experience education geographic location relevant factors This position also eligible bonuses commissions Employee Benefits Were transforming healthcare seniors changing America s healthcare better Family-owned physician-led unique approach improve health well-being populations serve were growing rapidly seeking rescue more more seniors inadequate health care ChenMed changing lives people serve hire With great compensation comprehensive benefits career development advancement opportunities much more employees enjoy great work-life balance opportunities grow Join our who make difference people lives single day Current apply HERE Current Contingent Worker see job aid HERE apply

Job description