AWS Cloud Platform Support Engineer - Foster City, CA
2 weeks ago
Job summary
AWS Cloud Platform Support Engineer (L3) to own and resolve complex production issues across large-scale cloud-native platforms. This hands-on engineering-focused role for professionals who thrive in deep troubleshooting platform reliability end-to-end incident ownership.What You'll Do
- Own and resolve L3 production incidents across AWS cloud-native platforms
- Perform deep root cause analysis across microservices serverless containerized workloads
Troubleshoot issues across Lambda API Gateway DynamoDB ECS/EKS Glue Athena S3 - Partner with engineering DevOps platform teams on incident resolution releases platform improvements
- Mentor L2 teams contribute to documentation runbooks Improve observability monitoring platform reliability
Benefits
Faster recovery from production incidents Reduced repeat issues through strong RCA preventive fixes Stable scalable well-governed AWS platforms Improved operational maturity monitoring automation Strong collaboration cross cross engineering platform teamsJob description
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