Operations Manager - Auburn

Only for registered members Auburn, United States

2 weeks ago

Default job background
$77,970 - $101,000 (USD)

Job summary

This role is responsible for Onboarding Developing Coaching Mentoring and Performance Management of all drivers and helpers.

Ensuring new frontline employees have tools instruction and feedback for successful daily duties Meet with new frontline employees daily to ensure consistent communication and support of onboarding Provide timely and consistent touchpoints with frontline employees Regular review of best practices to enhance daily performance Focus on understanding and progress of frontline employee career goals Identify and address improvement opportunities collaborate with frontline employees to ensure continued success Actively practice seek feedback on coaching conversations Lead by example ensuring safety practices are paramount with each employee Teaching developing an understanding of the WM Way Conducts Root Cause Investigations for all injuries incidents ensuring consistent discipline retraining Documents maintains records required by regulatory agencies such as the Department of Transportation Reviews audits documentation related to route operations daily e.g. DVIRs driver time attendance open tickets following up where appropriate Visits customers customer sites evaluate resolve safety issues seeking service alternatives appropriately
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