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    User Experience Researcher - Austin, United States - FloSports

    FloSports
    FloSports Austin, United States

    3 weeks ago

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    Description
    Position at FloSports


    FloSports is a world-class sports media company strategically positioned to be the essential destination for passionate sports fans, delighting them with live event coverage, breaking news, highlights, stats, rankings, and team and player profiles.

    We are growing Our Sports every day by continuing to invest in our ever-expanding ecosystem, which consists of over a dozen sport verticals and hundreds of streaming partners.

    FloSports is creating the home for sports like hockey, track & field, racing, grappling, wrestling, cheer and more, and we are looking for innovative and passionate people like you to help us


    THE ROLE:
    This role will be part of a small, dedicated UX Research team.

    You will get a lot of variety and see a lot of impact. We cover 25 sports and have products for web, mobile, and connected TV.

    This is an opportunity to investigate a wide range of users in multiple verticals using a varied set of methodologies and to do research that directly impacts users and products and results in real, tangible changes.

    You will perform both generative and evaluative research. Activities will be both moderated and unmoderated, as appropriate. Generative activities may include interviews for persona and journey map development, longitudinal diary studies, card sorts, tree tests, etc. Evaluative activities may include baseline studies of existing products and iterative validation of new and improving products. Eventually, you may be conducting onsite contextual inquiries at locations ranging from dirt race tracks to cheer competitions. All research source material and reports will live in a tagged repository.


    On the quantitative side, you will help analyze behavioral analytics, design and interpret surveys, and interpret and present quantitative results from unmoderated usability studies.

    You will be mentored.


    RESPONSIBILITIES:
    Plan and conduct iterative usability tests
    Own ResearchOps like recruiting and scheduling participants
    Own the research repository
    Execute research activities, including interviews, moderated product baselines, analysis and tagging of interviews, crafting reports
    Analyze behavioral analytics data

    KNOWLEDGE,


    SKILLS AND ABILITIES:
    Knowledge of quantitative and qualitative research methods
    1-3 years of experience in UX research
    Excellent presentation skills
    Bachelor's degree in relevant field
    Relevant portfolio
    Comfort with ambiguity
    Willingness to travel


    BONUS POINTS:
    Master's degree in relevant field
    Experience with a research repository system like EnjoyHQ, Dovetail, Condens, Aurelius, etc.
    Experience with UX research platforms and tools like Maze, dscout, Optimal Workshop, Lookback, UserZoom, etc.
    Experience with behavioral analytics platforms like Mixpanel, Pendo, Heap, Amplitude, etc.
    Experience with Figma
    Awareness of Agile and how to work in an Agile system
    Experience with both B2C and B2B research studies


    OUR COMMITMENT TO DIVERSITY:


    At FloSports, we are bonded by our passion for sports and our purpose to unite communities around experiences that finally give underserved sports the love they deserve.

    We recognize the need to build a company that seeks out, embraces, and celebrates our individual differences, ideas, and talent.

    FloSports is committed to the pursuit of a fair, equal and inclusive workplace where everyone is given the opportunity to grow to their fullest potential.


    OUR BENEFITS:
    Recognized three years in a row as a Top Workplace by the Austin-American Statesman
    Flexibility at work - you can take control of your profession and personal schedule
    All-hands events hosted twice a year in beautiful Austin, Texas
    Annual equity awards for all top performers
    Competitive and comprehensive medical, dental and vision plans
    Peace of mind through company-paid short-term disability, long-term disability and life insurance
    Generous 401(K) company match vested immediately
    Progressive parental leave policies
    Unlimited paid time off
    Hack-a-thons and a full calendar of team-building and social events
    Free laundry service for all positions that require travel
    Company donation to youth teams and leagues that our employees coach
    Stocked snack bar, catered lunch and breakfast tacos every week

    #J-18808-Ljbffr
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