- Receptionists Secretaries, Except Legal, Medical, and Executive
- Provide initial personal contact response over the telephone to customers regarding self-service and navigation of Retirement Online, the Retirement System's portal, which will include: o Resolving customer requests, questions, or problems by explaining and interpreting their account information in Retirement Online (e.g., walking customers through the self-service functionality, on a step-by-step basis, for the purposes of helping them complete address changes, password resets, enrolments and understand the loan process).
- Assist in the completion of casework and resolution of other Retirement System matters, as necessary, which will include: o Scanning loan forms and completing basic data entry to initiate the loan process.
- Exhibit excellent interpersonal skills with staff and customers, both in-person and over the telephone.
- Possess effective oral and written skills.
- Perform tasks accurately and within specific time frames.
- Can operate a personal computer or laptop.
- Able to learn and use the Retirement's System's databases, Retirement Online, the Internet and OSC's Intranet to access Retirement System laws, policies and procedures and respond to customer inquiries.
- Spanish speaking is a plus.
- Albany, NY Preferred)
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Receptionists/Secretaries/Administrative Assistant - Albany, United States - Infojini Inc
Description
*Job description**Job Title - Receptionists/Secretaries/Admin**Location - Albany, New York*Duration - 24+ Months**Job Description:
*Job Title:
*Selected Candidates will:
o Assisting customers in registering for Retirement Online through identification of the callers (e.g., confirmation of names, addresses, registration numbers/social security numbers, dates of birth, and last known employers).
o Documenting callers' issues with system use and logs Problem Incident Reports (PIRS) in the event that Retirement Online is not operating as designed or there is a system defect.
o Accessing and navigating Retirement Online, the Internet and OSC's Intranet.
o Other duties as assigned.
*Preferred Qualifications:
Job Type:
Contract
Pay:
$ $28.00 per hour
Experience:
Microsoft Excel: 2 years (Required)
Microsoft Powerpoint: 2 years (Required)
Ability to Commute:
Work Location:
In person% % %%admin%%
