No more applications are being accepted for this job
- Extensive problem-solving, order processing, and performing standard maintenance of current customer accounts.
- Following company protocols, policies, and goals while acting on opportunities to optimize the efficiency of the department.
- Providing proactive sales support to assign customer accounts by developing close relationships with the customer base and inside sales teams.
- Answer customer inquiries on the telephone.
- Schedule service and delivery orders. Coordinate schedules with the service/operations manager.
- Collects for service invoices.
- Bill service, delivery, and new installation orders.
- Apply customer payments.
- Complete internal reporting as required.
- Make outbound calls to current customers with the intent of scheduling additional services or offering maintenance plans.
- Make outbound collection calls.
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
- Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
- Refer unresolved customer grievances to designated departments for further investigation.
- Determine charges for services requested, collect deposits or payments, or arrange for billing.
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
- Solicit sales of new or additional services or products.
- 1+ years of customer service experience
- High school diploma or GED
- Medium Microsoft Word and Excel knowledge
- Customer service experience preferably in a sales/marketing environment
- Data-entry experience
- Computer proficiency, especially with Microsoft Office
- Must be fluent with Windows operating system and basic Excel and Word
- Must have the ability to learn a proprietary customer service program.
- Must have excellent interpersonal and communication skills (verbal/written).
- Proper phone etiquette
Customer Service Representative - Rosemont, United States - Culligan
Description
Job Responsibilities:
Minimum Qualifications:
Preferred Qualifications:
Professional Skills:
Competencies:
To perform the job successfully, an individual should demonstrate the following competencies in this position:
Customer Focus Resourcefulness Passion
Planning/Organization Team Player Communication (written & oral)
Integrity Adaptability Accountability