Service Manager - Amarillo, United States - Distribution Now

    Distribution Now
    Distribution Now Amarillo, United States

    4 weeks ago

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    Description
    At DistributionNOW, we believe our associates are the best in the business.

    We value and reward hardworking, creative, and dedicated employees that desire to be part of a team committed to outstanding customer service.

    START YOUR CAREER NOW.

    The Service Manager will be responsible for all duties in the Service Department including supervising Service Technicians & Service Coordinator, fielding all service calls and emails, coordinate service calls with the assistance of Service Coordinator


    JOB RESPONSIBILITIES:

    • Coordinate all service calls.
    • Opens, post, and close all SRO's (Service Repair Orders) with assistance of Service Coordinator
    • Record and track all technician's hours with an 80-85% billable hours target.
    • Submit warranty claims with follow up to ensure factory pays claims.
    • Responsible for all shipping and receiving duties.
    • Maintain and adhere to Shop Expense budget
    • Promote and grow the Service Department's revenue and profitability
    • Adhere to all Safety, DOT, SOX and other regulated policies & procedures
    • Maintain all Service Truck fleet.
    • Other duties, as assigned.

    JOB REQUIREMENTS:

    • High School diploma and/or equivalent in work experience
    • Excellent interpersonal skills, proficient in oral and written communications
    • Assembly experience preferred but not required
    • Basic reading skills. Must be able to follow directions
    • Customer service oriented
    • Computer navigation and utilization skills with excellent Microsoft office proficiency
    • Ability to perform work accurately and thoroughly
    • Ability to use thinking and reasoning to solve a problem and to think in such a way as to produce a new concept or idea
    • High attention to detail, time management, and self-motivation skills

    BENEFITS:

    • Competitive Salary + bonus
    • 401(k)/ Retirement savings
    • Comprehensive Benefits (medical, dental, vision, life and disability coverage)
    • Career growth opportunities
    • Friendly work environment
    • Paid vacation/holidays