Service Specialist - Midland, United States - THE DOW CHEMICAL COMPANY

THE DOW CHEMICAL COMPANY Midland, United States

3 weeks ago

Full time

Description

At Dow, we believe in putting people first and we're passionate about delivering integrity, respect and safety to our customers, our employees and the planet.

Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We're a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration.If you're looking for a challenge and meaningful role, you're in the right place.

Dow has an exciting opportunity for a Service Specialist located in Midland, MI The role will align to Dow's Design Your Day approach and allows employees flexibility by choosing when to work remotely and when to attend on-site activities based on project work and role needs.

About you and this role

As the Service Specialist, you will be part of the Information Security Services (ISS) organization and will work under the general direction of the Identity and Access Management (IAM) leader. Your responsibilities include ensuring the efficient and secure delivery of services to our clients for several areas in the IAM ecosystem. You will contribute to monitoring and analyzing user access patterns, identifying and addressing security risks, and actively participating in issue resolution and troubleshooting. Additionally, as a Service Specialist, you will collaborate with cross-functional teams to identify new requirements, maintain accurate documentation, and contribute to continuous improvement initiatives within the IAM program.

Responsibilities

Leads and mentors a team of security administration professionals responsible for fulfilling security requests and maintaining compliance

Collaborates with technical service owners to monitor and optimize KPIs, performance metrics, and capability offerings

Establishes and enforces security policies and procedures to mitigate risks and ensure a secure operating environment

Operates as an IAM focal point for ITIL best practices and promotes Dow's service management strategies across all aspects of the IAM team and for end user facing components

Engages with internal stakeholders to understand business requirements and translate them into actionable plans for the service delivery team

Acts as the main point of contact for clients regarding entitlement management and security administration

Stays abreast of industry trends and best practices to ensure our services remain cutting-edge and aligned with industry standards

Monitors and analyzes cost metrics, identifying cost-saving opportunities, and implementing measures to optimize service delivery efficiency

Provides regular reports and insights to leadership on the operational and financial performance of the IAM tracks

Qualifications

A minimum of a Bachelor's degree, 5 years relevant experience, or relevant military experience at a U.S. E6 rank or Canadian Petty Officer 2nd Class or higher

A minimum of 3 years of relevant experience

A minimum requirement for this U.S. based position is the ability to work legally in the United States. No visa sponsorship/support is available for this position, including for any type of U.S. permanent residency (green card) process

Preferred Skills

Familiarity with access provisioning tools, identity management systems, and other relevant technologies (ServiceNow, Active Directory, Entra ID, PowerBI)

Basic understanding of system integrations and troubleshooting processes

Familiar with collecting data from multiple locations to build metrics and dashboards

Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams, internal stakeholders, and external partners

Strong analytical and problem-solving skills, with the ability to analyze user access patterns, identify trends, and contribute to risk mitigation strategies

Experience in maintaining accurate and detailed documentation for processes, configurations, and issue resolution steps

Understanding of identity lifecycle

Experience in providing technical support and guidance to end-users or stakeholders, addressing queries related to access provisioning, recertification, or deprovisioning

Strong logical and analytical thinker

Attention to detail

Able to find root causes of problems and quickly determine efficient solutions

Can anticipate risks and mitigate in the moment

Strong verbal and written communication skills

Additional notes

This position does not offer relocation assistance

Benefits – What Dow offers you

We invest in you.

Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career. You bring your background, talent and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing.

Here are just a few highlights of what you would be offered as a Dow employee:

Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives.

Benefits and programs to support your physical, mental and emotional well-being, to help you get the care you you need it.

Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning and educational resources to help you achieve your long term financial-goals.

Become a Dow shareholder through various employee stock programs.

Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building.

Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs.

Global Paid Time Off (PTO) policies:Paid time off for new parents (birthing and non-birthing, including adoptive and foster parents). Paid time off to care for family members who are sick or injured. Paid time off to support volunteering and Employee Resource Group's (ERG) participation.

Join our team, we can make a difference together.

About Dow

Dow (NYSE: DOW) is one of the world's leading materials science companies, serving customers in high-growth markets such as packaging, infrastructure, mobility and consumer applications. Our global breadth, asset integration and scale, focused innovation, leading business positions and commitment to sustainability enable us to achieve profitable growth and help deliver a sustainable future. We operate manufacturing sites in 31 countries and employ approximately 35,900 people. Dow delivered sales of approximately $45 billion in 2023. References to Dow or the Company mean Dow Inc. and its subsidiaries. Learn more about us and our ambition to be the most innovative, customer-centric, inclusive and sustainable materials science company in the world by visiting .

As part of our dedication to the diversity of our workforce, Dow is committed to equal opportunities in employment. We encourage every employee to bring their whole self to work each day to not only deliver more value, but also have a more fulfilling career.

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