Information Professional - Tallahassee - Leon County Government

Description

General Description of Duties

Starting placement will generally not exceed 15% of the advertised initial salary range and is based on qualifications, experience, and internal equity.

General Description Of Duties

This position is for an Information Professional primarily reporting to the Eastside Branch.

The purpose of this position is to provide public services to library users by conducting research, training library users, developing resources, using information technology and offering programs.

The person in this position may also supervise one or more full-time equivalent employees, be the Person in Charge for the day at different locations, contributes to collection maintenance activities, and assists in staff coverage at different branch locations.

Information Professionals uphold the mission and values of the library system when performing these duties by following library policies and procedures while providing excellent customer service to all internal and external customers.

NOTE:

The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

The Job Description Questionnaire (JDQ) reflects a more detailed description of the position. Neither the job description nor the JDQ constitutes an employment agreement. Both are subject to change as the needs of the County and requirements of the job change.

Essential Duties

Information and technology services.

Greet and offer professional expertise to library users as they enter the service area and as they use library resources.

Accurately determine users' information needs by employing interview techniques and matching their needs with appropriate resources based on factors such as reading level, technology literacy, depth and breadth of information required, time frames and more.

Provide answers and assistance to queries received by telephone, online and mail. Place reserves and interlibrary loan requests for patrons; Oversee computer use, including public-access Internet PCs, printers and related equipment.

Assist patrons by troubleshooting hardware and software problems; Provide instruction in the use of electronic, print and other formats of library resources; Provide services at other service desks or locations as needed.

Programming and community outreach. Plan, market and implement programs for children, teens, families and/or adults.

Programs include book discussion groups, summer reading programs, author visits, and a variety of other programs promoting reading, literacy and lifelong learning.

These programs will support the library's four focus areas:

Literacy and Lifelong Learning; Business & Workforce Development; Civic & Community Engagement; Arts & Humanities; Provide computer training and assistance to the public and staff, one-on-one or in groups, on the use of electronic resources (including but not limited to, SIRSI online catalog, library databases, and the Internet); Provide community outreach services through presentations promoting literacy and library use; Conduct library presentations and tours.

Serves as Person in Charge and Department/Branch Support. Serves as Person in Charge when assigned; may back up other supervisors as needed; Resolve patron problems and complaints. Work with library administration as needed to resolve problems of all types.

Handle emergencies and security incidents such as fire alarms, violent patrons, theft, medical emergencies, patrons violating Library Patron Rights and Responsibilities policy, working with law enforcement; Open building and secure at closing.

Handle building problems by contacting Facilities and technical problems by contacting OIT or SirsiDynix; Shares the responsibilities of daily management of the department or branch including adjusting staff schedule, attending meetings with follow-up reporting and continuity of operations; Completes special projects and other tasks as assigned.

Maintenance and Marketing of the Collection.

Participate in daily maintenance tasks of the collection, depending on assignments and current needs; Regularly plan and deploy displays and other means of marketing library collections.

Develop information tools according to library user needs, current trends, issues, events and interests.

Professional development. Maintains awareness of technological developments and emerging library trends.

Learn about or train on at least two new applications, devices, programs or services per year and share knowledge with supervisor and peers.

(Training may be via webinar; hands-on experience; published media; or other.)

Supervises one or more full-time equivalent employees.

Initiate and /or recommend personnel actions, including hiring, promoting and disciplining; Create performance standards, JDQs and work procedures for staff; Communicate continuously with employees; share information in a timely manner, provide feedback, praise and correction promptly and with tact.

Provide ongoing training and ensure County/Library policies and procedures are followed; Assist staff in resolving any work problems to ensure excellent public service and promote positive public relations; Ensures staff feels empowered to make decisions related to their areas of responsibility; Ensures staff maintains current training and participates in other learning opportunities.

Other Important Or Marginal Duties

Completes special projects and other tasks as assigned.


DIFFICULTY
Independent decision making is essential. Employee in this position must be aware of the library users' needs and abilities.

Matching appropriate information to the needs of the user requires creativity based on knowledge of all library resources and knowledge of resources available outside of the library as well.

Work involves program planning, marketing and presenting which requires imagination, flexibility, persistence, creativity and the ability to resolve problems in front of an audience.

Responsibility

Supervision Received

The employee works autonomously, without supervision, unless special circumstances arise where guidance must be sought.

Supervision Of Others

This position has supervisory responsibilities.


INTERNAL AND EXTERNAL CUSTOMER CONTACT
Extensive internal and external customer contact.


EQUIPMENT AND TOOLS USED

Personal computers, word processing software, spreadsheet software, database software, SIRSI Library Management System, and the Internet are among the equipment and tools used in this position.

WORK ENVIRONMENT AND PHYSICAL DEMANDS
Work is performed mainly indoors. Desk work, standing, walking, concentration, and computer work are some of the physical and mental demands of the position.

Knowledge, Skills, And Abilities

Knowledge of general library principles and philosophy; library services, i.e.

children's, adult, reference, media, technology, outreach; PCs and of the on-line catalog , including borrower services, circulation services, and bibliographic services; LeRoy Collins Leon County Public Library policies and procedures; collection development and management; supervisory techniques; organizing and directing the work of others; motivating staff to provide excellent customer service; communicating courteously, efficiently and effectively over the phone and in person with a diverse population; resolve problems as it relates to public or staff; develop and implement programs; communicate clearly orally and in writing.

Cataloging experience preferred.

Minimum Qualifications

Masters degree in Library Science or Information Studies from an ALA-accredited graduate program OR a Bachelor's degree AND proof of attaining a Master's degree, within 4 months, in Library Science or Information Studies from an ALA-accredited university.

Necessary Special Requirements

Possession of a valid Class "E" State of Florida Driver's License with a favorable driving record.

Must be able to work days, evenings, and weekends.

All Leon County employees (regular full-time and part-time, OPS, and PRN) are required to work before, during and after a Declared Local State of Emergency (DLSOE).

Participation is considered a condition of employment.

Selection Guidelines

Formal application, rating of education and experience; oral interview and reference check; and drug testing.


FLSA STATUS:
Position is Exempt


Analysis:
Information Professionals are classified as learned professionals.

Established:

October 1, 1997; November 5, 1999; November 29, 2005; May 23, 2017; January 30, 2019; February 11, 2019; November 10, 2020; January 19, 2022.

October 23, 2024.

Leon County Government offers an extensive benefit package for FULL TIME employees. EXECUTIVE LEVEL employee benefits are determined through contract negotiations. Below are some of the highlights.

Medical Insurance-Employer and Employee Contributions
Voluntary Dental Insurance
Voluntary Vision Insurance
Flexible Spending Accounts
Group Term Life Insurance-Employer Paid
Voluntary Supplemental Life Insurance
Voluntary Long Term Disability Insurance
Voluntary Legal Insurance
Voluntary Individual Insurance Coverages with AFLAC & Colonial
State of Florida Retirement Plan-Employer & Employee Contributions
Voluntary 457(b) Deferred Compensation Savings for Retirement
Retirement Savings Match-for-employees earning less than $50,000
Annual Leave Accrual
Sick Leave Accrual
3 Personal Days
Paid Parental Leave
Tuition Assistance Program
Employee Assistance Program
Loans At Work Program

01

Do you have a Bachelor's degree AND proof of attaining a Master's degree in Information Studies or Library Science, within 4 months?

Yes
No

02

What is your highest level of education?

High School Diploma or Equivalent
Two-Year Vocational or Technical School degree
Associates' degree
Bachelor's degree
Master's degree in Library Science or Information Studies
Doctoral degree in Library Science or Information Studies
None of the above

03

It is required that you work a varied schedule, consisting of two evenings per week and every Saturday. Can you meet this requirement?

Yes
No
Required Question