- Thoroughly complete assigned Projects and tickets
- Review Scopes of Work to understand the goals and the target environment, and to identify risks, hurdles and solutions (contingency plans)
- Ensure high client stakeholder satisfaction.
- Ensure high Aldridge stakeholder satisfaction.
- Document work (upcoming and completed) and time spent on projects in the PSA and Client Documentation Systems
- Attend regular project team meetings: daily Projects huddle, weekly Projects status meeting.
- 3+ years of practical field experience deploying new technology, such as the implementation and administration of O365 and VoIP, network infrastructure upgrades, Server deployment/migration in a variety of environments.
- 3-5 years of Helpdesk/Desktop Support experience, preferably in an MSP environment
- Strong creative problem-solving skills
- Voracious thirst for knowledge and continuous improvement
- Ability to work in a fast-paced, high-pressure environment.
- Strong written and interpersonal communication abilities to deliver exceptional customer service to our clients.
- 3-5 years of experience with ticketing systems
- Professional IT Certifications such as MCSA or MCSE (Microsoft 365 & Azure), Cisco, CCNA, CCNP, CCIE, or VMware VCP would be ideal, but not required.
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Project Engineer - Fort Worth, United States - Aldridge
Description
Are you an experienced Technical Support Engineer looking for a new challenge? Do you want to work with a dynamic team and be part of a company that values its employees? If so, read on.Aldridge is seeking a skilled and enthusiastic IT Project Engineer to join our team. The goal of the Project Engineer is to deliver high-quality, efficient projects to Aldridge clients. Working with the broader Project Management team, this Engineer will be responsible for the successful on-time and on-budget completion of multiple concurrent projects in various environments.
Accountabilities: