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  • Veterinary Receptionist - Solon, OH - Solon Animal Hospital

    Solon Animal Hospital
    Solon Animal Hospital Solon, OH

    1 month ago

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    Description

    Solon Veterinary Hospital has an opportunity for a Veterinary Receptionist to support our team.

    We are a small animal, 2-Doctor practice located in Solon, Ohio, committed to serving our established clients and growing for the future of Veterinary Medicine.

    This is a part-time position (under 30 hours/week) working some evenings and every other Saturday. Available to work opening and closing shifts as well.

    The Receptionist is the first and last contact that a client will have with the hospital and a key to creating first and lasting impressions.

    The Receptionist must have exceptional client service and communication skills, computer literacy, ability to handle payment and financial issues, ability to multi-task, a friendly attitude and confidence to deal with stressful situations.

    Maintain and uphold the Core Values and Mission Statement of MVP. Greet clients and pets by name with a smile and a positive, solution-oriented attitude.

    Answer phones promptly and professionally using a multi-line phone system; answering client inquiries about basic animal care and routine procedures, questions about veterinary services and products, and provide knowledgeable advice about wellness, prevention, and diseases.

    Schedule appointments and surgeries according hospital scheduling guidelines and make surgery and appointment confirmation calls.

    Note in medical records the details discussed during client conversations including the date, time, key points of the discussion and any required information.

    Enter accurate charges; explain invoices to show value for care provided, stating all services and products provided before the total; echo doctors' recommendations when checking out clients.

    Collect payment when services are rendered, including making change for cash payments, processing credit cards and getting proper ID for checks.

    Verify the eligibility of clients with charge accounts.

    Check medical and computer records for accurate client addresses, phone numbers, e-mail addresses and scan appropriate new documents to patients' medical records.

    Fulfill prescriptions refill forms and provide routine administration instructions to clients.

    Advise clients on flea/tick preventative, heartworm preventatives, pre-anesthetic testing, pain management, shampoos, home dental products, and other retail items.

    Demonstrated commitment to MVP core values. Computer knowledge required - keyboarding and use of communication tools (email/internet).

    Working knowledge of veterinary terminology - must be able to pronounce, spell, and know the meaning.

    Must have excellent spelling and grammar.

    Ability to handle varied and sometimes difficult conditions; will be exposed to highly emotional situations.

    Ability to display tact and respect with clients and team members, even when busy or hectic.

    Ability to conduct oneself in a confident, calm, and professional manner with clients and staff when situations are stressful and/or focused on individual tasks.

    Must feel and express a genuine liking for animals and their owners and for working in an animal care field.


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Veterinary receptionist