Customer Service Representative - Lee, United States - Lee County Tax Collector

Lee County Tax Collector Lee, United States

3 weeks ago

Description

**Salary Information - Starting Hourly Rate of $17.50**

Do you thrive in a fast-paced, customer focused environment? Look no further than the Customer Service Representative role here at the Lee County Tax Collector (LCTC). In this role, you will serve the community through helping with a variety of tasks, such as Motor Vehicle, Driver License and Identification Card, Business Tax Receipt, Real Estate Tax, and Hunting and Fishing transactions. You will wear many hats and no 2 days will be the same. While delivering 5-star service, you will connect with customers and be a part of vibrant team that strive for excellence every day.

In addition to Competitive Pay, this position is eligible for a variety of benefits including:

WORK LIFE BALANCE: Paid Time Off & Holiday pay
HEALTH & WELLNESS: Medical, Dental, Vision and other short- and long-term disability programs, Telehealth and wellness programs such as Accident Protection Plans and Critical Illness Plans
SAVINGS & RETIREMENT BENEFITS: Florida Retirement System and Deferred Compensation with Employer Match
INSURANCE: Company paid Life Insurance
OTHER INSURANCE PROGRAMS: Additional Life Insurance for you and your family and Pet Insurance. We love our pets
LIFE EVENTS: Employee Assistance Program (EAP), Legal and financial assistance benefits
ADDED VALUE: Training & Development Program, Tuition Reimbursement

Job Summary

The LCTC Customer Service Representative provides a full range of service delivery activities that support the Customer Service team and engage our customers. The representative contributes to the smooth operations of the service center by ensuring individual service levels meet or exceed established benchmarks and align with the customer service strategy for operational excellence and 5-Star customer service quality.

Main Responsibilities

Provides guidance to customers regarding tax collector services and procedures; processes payments in person, by drop off, or by mail; reviews and retains various forms, titles, documents, payments and applications; and posts payments to proper accounts.
Performs cashiering functions; verifies to ensure funds are processed accurately and according to departmental procedures; balances daily revenues with end-of-day totals.
Responds to customer requests or concerns; researches problems and initiates problem resolution.
Participates in the of driver license services including fingerprinting, vision, oral and driving tests; inspects applicant vehicle vin numbers and records odometer reading
Performs general clerical tasks; maintains and updates customer records.
Collaborates with management team and key stakeholders as needed to coordinate work activities, review status of work, exchange information, or resolve problems.
Remains up to date on policies, procedures, bulletins, applicable laws and legislation; professional literature and agency updates.
Perform other duties as directed.

Requirements

Job Requirements

High school diploma or GED; supplemented by experience in customer service or call center and cash handling; or an equivalent combination of education, certification, training and/or experience. Proficiency in Microsoft Office and valid Florida driver's license required. Bachelor's degree in Business Management or related field and ability to speak a second language preferred.
Excellent communication skills and interpersonal skills; proven ability to problem-solve; well organized and manages time effectively.

FLSA Status Description

Work is performed under general supervision with limited latitude. Position exercises some judgment to determine in accordance with well-defined policies, procedures and techniques.

Work Conditions

Physical Ability: Tasks require the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and material of light weight (5-10 lbs). Tasks may involve extended periods of time at a keyboard or workstation.

Sensory Requirements: Some tasks require the ability to perceive and discriminate visual cues or signals, and to communicate orally and in writing.

Environmental Factors: Essential functions are regularly performed without exposure to adverse environmental conditions.

Salary Description

Starting Hourly Rate of $17.50

customer service representative

3 weeks ago

Family Dollar Lee, United States

Family Dollar US 90 [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash register tra ...
Guest Service Representative

1 week ago

Hilton Garden Inn Valdosta, United States

Guest Service Agents · We are looking for individuals who lead with a smile and can multitask with a positive demeanor at all times · Must be able to think "outside the box" to impress our guests · Full Time positions available Must be dependable · Need to have open/flexible avai ...
Managed Services Sales Representative

3 weeks ago

Zeitgeist Technology Valdosta, United States

**Job Summary**: As a Managed Services Sales Representative, you'll play a crucial role in driving revenue growth for our managed services offerings. You'll be responsible for identifying and closing business opportunities, negotiating partnerships, and contributing to our rapid ...
customer service representative

2 weeks ago

Family Dollar Quitman, United States

Family Dollar - 904 W SCREVEN ST [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash ...
customer service representative

2 weeks ago

Family Dollar Jasper, United States

Family Dollar - 105 NE HATLEY ST [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash ...
Area Service Representative

2 weeks ago

Rug Doctor Valdosta, United States

** Area Service Representative** · **Job Category****:** Operations **Requisition Number****:** AREAS001247 Showing 1 location **Job Details** · **Description** · **JOIN THE CLEAN TEAM: RUG DOCTOR Area Service Representative** We need a full-time Area Service Representative to ...
Customer Service Representative

1 week ago

CAI Jennings, United States

**Job ID Number** · R2693 · **Employment Type** · Full time · **Worksite Flexibility** · Onsite · **Job Summary** · We are looking for a motivated Customer Service Representative ready to take us to the next level If you have experience in customer service, data entry, tim ...
customer service representative

2 weeks ago

Family Dollar Madison, United States

Family Dollar - 723 W BASE ST [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash re ...
Customer Service Representative

3 weeks ago

Rob Cathcart - State Farm Agent Live Oak, United States

Job Description · Job DescriptionBenefits:401(k) matching · Paid time off · Training & development · Position Overview · Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contr ...
Customer Service Representative

2 weeks ago

Circle K Stores, Inc. Valdosta, United States

Store : 4205 N Valdosta Rd, Valdosta, Georgia 31602 Availability - Shift/ Days Flexible Availability Customer Service Representative. We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, w Customer Service Representative, Cus ...
customer service representative

3 weeks ago

Family Dollar Jennings, United States

Family Dollar PLUM STREET [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash regist ...
customer service representative

1 week ago

Family Dollar Valdosta, United States

Family Dollar N ASHLEY ST [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash regist ...
Customer Service Representative

2 weeks ago

Circle K Stores, Inc. Lake Park, United States

Store : 1266 Lakes Blvd, Lake Park, Georgia 31636 · Availability - Shift/Days · Flexible Availability · Customer Service Representative · We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun envi ...
customer service representative

3 weeks ago

Family Dollar Valdosta, United States

Family Dollar - 512 E CENTRAL AVE [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cas ...
customer service representative

1 week ago

Family Dollar Perry, United States

Family Dollar S JEFFERSON ST [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash reg ...
Customer Service Representative

1 week ago

Webhelp Valdosta, United States

Apply Now · Job Title: · Customer Service Representative (On-Site) · Job Description · The Customer Service Representative interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine p ...
Customer Service Representative

1 week ago

CAI Jennings, United States

Job ID Number · R2693 Employment Type · Full time Worksite Flexibility · Onsite Job Summary · We are looking for a motivated Customer Service Representative ready to take us to the next level If you have experience in customer service, data entry, time management and PC skill ...
customer service representative

2 weeks ago

Family Dollar Lake Park, United States

Family Dollar - RR 2 LAKES BLVD [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash ...
Member Services Representative

3 weeks ago

Taymax Group Valdosta, United States Part time

Valdosta · 3200 N Ashley St, Valdosta, GA 31602, United States of America · Pay : $ $10.50 · It's fun to work in a company where people truly BELIEVE in what they're doing · We're committed to bringing passion and customer focus to the business. · We are looking for a Member ...
Customer Service Representative

2 weeks ago

Concentrix Valdosta, United States Full time

Job Title: · Customer Service Representative (On-Site)Job Description · The Customer Service Representative interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questio ...

Other Customer Service Representative jobs