- Greeting and Seating Guests: Host greets guests upon their arrival in a gracious and friendly manner and instructs the Host Assistant to escort them to a table they have selected. They balance the guests flow among the Food Servers' stations, taking into account requests for particular tables or Food Servers depending upon availability.
- Cocktail Service: Host will act as a Cocktail Server as the situation requires, ensuring, however, that Host duties are covered.
- Dining Room: Host inspects the dining room and the bar prior to opening to see that tables and side work are properly set-up, music and lighting are properly adjusted and that the dining room is in a neat and orderly condition. They maintain a constant alertness to the entire dining room and is aware of any deviation or problem and assists quickly and quietly in its correction, attends to guests' complaints immediately.
- Special Information: Host is responsible for assembling and passing on critical information such as the number of covers, table turns, birthdays, guests' special requests, etc. to kitchen, managers on duty and Food Servers. The Host also tracks paperwork for this information.
- Host Training: trains the staff regarding all phone and reservation procedures and oversees the reservation book for accuracy and works closely with the front-of-house and management.
- Work Area: inspects, plans, and assures that all materials and equipment are in complete readiness for service and are secure at the end of the shift. He/she continually cleans and maintains a neat and orderly desk.
- Restrooms: Host periodically and at least twice per hour of operation inspects all customer facing restrooms for cleanliness, tidiness, supplies and all needs. The Host will remedy any needs during operating hours.
- Reservation Communication and Telephones: Oversee and manage all shift related reservations and telephone management
- Computer Procedures: aware of all procedures of taking reservations and completely familiar with computer and manual systems.
- Service Handbook: Host is thoroughly familiar with and complies with guide- lines specified in the Service and Employee Handbooks.
- Training and Meetings: Host attends all training sessions and meetings as called by management such as wine seminars and Service meetings.
- All other work-related duties as assigned by management.
- Restaurant Experience: 1 year (Preferred).
- Proven Skills in handling multiple tasks, balancing competing priorities, staying calm in the face of pressure, and resolving conflict.
- Passionate about excellence in hospitality, service, and food.
- Ability to work a flexible schedule: nights, weekends.
Brewery Bhavana Host - Raleigh, United States - Plenty Hospitality Group
Description
Brewery Bhavana, a highly rated fine dining restaurant in downtown Raleigh, NC is in search of a Host.
The Host is responsible for greeting and seating guests and bidding farewell to guests in a friendly and gracious manner. The Host manages special seating requests and other requirements of guests. They assist with the duties of Food Servers as needed to maintain service effectiveness and efficiency. Side work is also included in the duties for this position.
Primary Responsibilities