Customer Service 1 - Dallas, United States - Pilot Freight Service

    Pilot Freight Service
    Pilot Freight Service Dallas, United States

    4 weeks ago

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    Description

    ** Customer Service 1**

    **Job Category****:** Stations-Central **Requisition Number****:** CUSTO004139 Showing 1 location **Job Details**

    **Description**

    **Pilot Freight Services** is seeking a Full Time **Customer Service 1** for our **Dallas-Ft. Worth Airport, TX location**

    **JOB SUMMARY:** The Customer Service Agent 1 is responsible for providing customer service to all callers. They answer incoming calls and troubleshoot any issues. They assist pilot stations and cartage agents.

    **Responsibilities:**

    Frequent and accurate communication to customer, cartage agents, and other station and company personnel.

    Provide rate quotes on shipments

    Track & trace shipments progress and resolve any problems

    Coordinate recovery and delivery schedules with various cartage agents and reliably relay information to all parties concerned in a timely manner

    Update customer sheets

    **Qualifications:**

    Must have some Customer Service background

    Must be detail-oriented

    Must have excellent computer and communication skills

    Must have the ability to multi-task in a high-paced environment

    **Skills**

    **Required**

    **MS Office Suite** *Intermediate* **COMP- Customer Focus** *Novice* **Business Communication Skills** *Novice* **Attention to Detail** *Novice* **Ability to Work Under Pressure** *Novice* **Dedicated****:** Devoted to a task or purpose with loyalty or integrity **Ability to Make an Impact****:** Inspired to perform well by the ability to contribute to the success of a project or the organization **Education**

    **Required**

    High School or better.

    **Experience**

    **Required**

    **1-3 years:** Customer Service

    Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

    The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR c)