CMS Admin Support - Winchester, Kentucky, , United States

Benefits · 11 Paid Holidays · 401(k) · 401(k) matching · AD&D insurance · Dental insurance · Disability insurance · Employee assistance program · Flexible schedule · Health insurance · Life insurance · Paid sick time · Paid time off · Paid training · Referral program · Vision ins ...

Job description

Benefits

• 11 Paid Holidays
• 401(k)
• 401(k) matching
• AD&D insurance
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Paid training
• Referral program
• Vision insurance

 

Job type

• Full-time.

 

Location

• This is an in-office opportunity located at 1025 Bypass Rd, Winchester, KY 40391.

 

Number of openings for this position

• 1

Pay

• Starting at $17.00-$20.00 per hour plus $5.09 health and welfare.

 

Schedule

• Monday to Friday.

Job Summary     

The Call Center Admin Support, based in our Winchester, Kentucky facility, follows clearly detailed specific procedures in completing several repetitive clerical steps performed in prescribed or slightly varied sequence, such as coding and filing documents, in an extensive alphabetical file; may involve simple operation of basic office equipment, e.g., photocopier, facsimile, multi-line phone/voicemail systems, mailing machines, and minimal computer programs.  This position is a highly supervised position.   

What We're Looking For:

• Expertise in handling confidential transactions and ensuring regulatory compliance.
• Excellent communication skills and a solution-oriented mindset.

Job Duties and Responsibilities

• Proficiency in Microsoft Office 365 applications.
• Responsible for performing assigned clerical support functions.
• Responsible for establishing and maintaining effective communication and coordination with company personnel and with management.
• Keep management informed of area activities and of any significant problems.
• Attend and participate in meetings as required.
• Assume responsibility for related duties as required or assigned. 
• Prepare or update monthly and weekly reports for submission to management.

Security

Information and Physical Security is the responsibility of every employee.  In your position you are required to safeguard the computer systems by following proper username and password management which includes selecting challenging passwords and committing them to memory, they should not be written down or stored where others can freely have access.  This also includes securing your desk and workstation when you are not there. This includes locking your session and putting sensitive paperwork away when not physically at your desk.  You are not to share your username or password with anyone. The physical security of our offices are of equal importance, never shadow or let someone shadow your entry into a Coast Professional, Inc. facility. If this occurs quickly report this action immediately.  You are required to follow all Information Technology policies and procedures regarding the management of your system accounts and equipment. If you witness any security violation you should immediately report it to management.

Qualifications

Education

High school diploma or GED required.

Experience

• Minimum of 2+ years of experience in customer service, preferably within healthcare or a CMS- regulated setting.

Knowledge, Skills and Abilities

• Proficiency in call center technologies, including ACD, IVR, CRM software, AI driven optimization tools and performance management systems.
• Ability to work effectively in a fast paced and dynamic environment.
• Strong organizational and time management skills.
• Strong written and verbal skills for internal team coordination and client interactions.
• Successfully pass pre-employment (post offer) background check.

Physical Demands and Working Conditions

• Primarily, sedentary work in a call center office environment.
• Requires the ability to operate a computer and other office equipment.

Working Conditions

Work may require frequent weekend and evening work. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this position, physical presence in the workplace is essential. The employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handles, or feel objects, tools or controls. The employee is occasionally required to stand, walk, sit; reach with hands and arms.

The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate.

Disclaimer

This job description reflects management's assignment of essential job functions but is not intended to be a comprehensive list of all activities, duties and responsibilities required by the job incumbent. Nothing in the herein restricts management's right to assign or reassign duties and responsibilities to this job at any time.

This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.

Coast Professional, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, protected veteran status, genetic information or any other categories protected by applicable law.