Remote Customer Care Associate - Las Vegas, United States - FirstService Residential Nevada

Description

POSITION:
Remote Customer Care Associate


SCHEDULE:

Regular, Full time and part time shifts available*,Call Center open 7 days a week, off 1 designated weekday and weekend day.

LOCATION:
Las Vegas, NV -REMOTE SALARY: $ $15.00 per hour **Required to live in the states of Florida, Texas, North Carolina or Nevada for Remote Customer Care employment


MINIMUM REQUIREMENTS:
High School diploma or equivalency required
Under 1 year prior experience
Possess strong customer service background
Bilingual in English and Spanish preferred, but not required
Active listening, verbal, and written communication skills
Problem solving/analysis
Typing speed minimum of 25 wpm


JOB SUMMARY:

As a Remote Customer Service Associate, youll be responsible for assisting homeowners, escrow companies, realtors and REO institutions via telephone and e-mail.

You will provide feedback to Community Management staff, as well as assist residents regarding unit and community information.

Take inbound/outbound calls from homeowners/residents of rental properties, realtors, REO institutions and respond in a timely manner
Provide residents with service information and submit work orders as needed
Coordinate with CM's and Associates regarding unit and community information
Research information using internal software, available resources and knowledge data base
Verify and update customer information

*Open availability required for Customer Care Center hours

Employees will have 1 designated weekday and 1 designated weekend day off per week

FL and NC:
Monday - Sunday 9:00 AM - 9:00 PM EST (8-hour shifts)

TX:
Monday - Sunday 8:00 AM - 8:00 PM CST (8-hour shifts)

NV:
Monday - Sunday 6:00 AM - 6:00 PM PST (8-hour shifts)


Equipment/Specifications Required:
*Use of own laptop or desktop computer (not provided by company)
No Chromebooks*Dual Core Processor
Installed Manufactured Memory -8GB of RAM or higher
Processor -2GHz or higher
Windows 10 or 11
USB ports enabled

Internet connection

Min 20 Megabits per second download speed
Min 5 Megabits per second Upload Speed
Hard Wired Connection (Ethernet Cord required)


Benefits:

As a full-time non-exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, and vision.

In addition, you will be eligible for time off benefits, and a 401k with company match.

401(k) matching

Dental insurance

Health insurance

On-the-job training

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