Front Desk Hospitality - Eureka, MO, United States - KEI Outdoors

    KEI Outdoors
    KEI Outdoors Eureka, MO, United States

    3 weeks ago

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    Description
    :

    The St. Louis West KOA offers picturesque camping as it was meant to be - with lots of trees, a babbling creek, fireflies, and a campfire under a starlit sky located on Historic Route 66, less than 1 mile from Six Flags St. Louis and I-44. We are looking for enthusiastic and outgoing people to join our front desk team. Offering camping year-round in RVs, Cabins, Deluxe Cabins, and tents our goal is to create a great camping experience for our guests by offering excellent customer service. If you enjoy meeting new people, working in a fun yet challenging environment and helping families create memories to last a lifetime we want to talk to you

    Working Hours:

    • Seasonal
    • Part time hours depending on the occupancy of the campground
    • June 1- September 15th
    • $15.50/hour & up depending on experience
    • Most hours available in the afternoon/evenings, weekends & holidays

    RESPONSIBILITIES

    • Ensures customers receive a high level of service consistent with our customer service philosophy
    • Learn and operate Campground Management system
    • Communicate with all staff and management using Microsoft Teams
    • Enforce campground policies and implement solutions consistent with goals of park
    • Proactive guest management to ensure positive environment for all guests
    • Handle reservations, registration and store sales for camping guests
    • Coordinate with Guest Service staff for late guest arrivals
    • Coordinate with Guest Service staff for problem resolution when applicable
    • Assists with handling and resolving guest complaints.
    • Facilitate guest ticket purchases for area attractions
    • Cashier souvenir sales as well as stocking merchandise
    • Utilize creative problem-solving skills
    • Other duties as assigned by manager which can include but are not limited to: assisting other departments with the completion of tasks and light janitorial work
    Requirements:


    • Good customer service and communications skills


    • Ability to multi task and prioritize


    • Able to work with others and work independently


    • Professional Appearance and attitude towards guests and fellow team members


    • Communicate professionally and patiently


    • Be on your feet during shift and able to lift at least 30 lbs.


    • Ability to thrive in a fast-paced environment


    • Demonstrate leadership abilities


    • Intermediate computer proficiency including email, internet and Microsoft Office Suite


    • Excellent verbal and written communication skills

    PM21



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