Help Desk Supervisor, IS Enterprise Services, 5p-1:30a, Hybrid - Louisville, United States - Norton Healthcare

Description

Responsibilities

The role of Supervisor, 2nd Shift I.S. Production Support is to insure the Norton Healthcare's Production Environment meets all business, and service goals. This position will be responsible for the daily management Norton Healthcare Service Desk and Network Operations Center. Additionally, the Supervisor, 2nd shift, I.S. Production Support position will be responsible for developing the processes, metrics, and standards needed to insure I.S. meets or exceeds SLA commitments. The Supervisor, 2nd Shift, I.S. Production Support's responsibilities will include managing all staff schedules and insuring the staff adheres to operational duties. This position will ensure that each of the technical standards embraced by Norton Healthcare will be both developed and followed, leveraging the latest technology resources/tools currently available. The Supervisor, 2nd shift is accountable for high quality customer service and helpdesk management.

Qualifications

Required:

• With an Associate's Degree: One year of Information Technology experience leading projects or teams
• Without an Associate's Degree: Three years of relevant Information Technology experience leading projects or teams
• Information Technology Infrastructure Library: Must obtain Information Technology Infrastructure Library (ITIL) credential within 6 months of hire
• Support Center Manager (HDI): Must obtain Support Center Manager (SCM) credential within 6 months of hire
• Security+ (IT Certification): Must obtain within 6 months of hire
• Network+ (IT Certification): Must obtain within 6 months of hire

Screening requirements:

• Background check
• License & education verification
• Employment reference verification
• Drug Screen

Norton Healthcare offers a competitive benefit package, including:

• Paid vacation, sick days and holidays
• Paid parental leave
• 403b/401k retirement plan
• View more: Benefits Guide
• Medical, Dental, and Vision Insurance

Discover meaningful career opportunities at
Norton Healthcare Careers - Together, We Will.

Norton Healthcare is a leader in serving adult and pediatric patients from throughout Greater Louisville, Southern Indiana, the commonwealth of Kentucky and beyond. The not-for-profit hospital and health care system is Louisville's third largest employer, with more than 17,000 employees.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.