VP Mortgage Operations - Kirkland, United States - Rain City Capital

Description

About Us

We're Rain City Capital–a rapidly growing private money lender headquartered in Kirkland, WA. We put our borrowers first, which is how we've built our business almost exclusively on word-of-mouth referrals. No two workdays are the same, so our team is made up of individuals who aren't afraid to roll up their sleeves and make it happen. Our staff is energetic, fun, and committed to leading the industry by putting the relationship before the transaction. We're looking for an experienced operations leader to join our team and help lead Rain City into a period of operational growth.

About You

You're a highly competent leader in a banking or mortgage environment with extensive mortgage operations management and leadership experience. You have a proven track record of effective strategic, risk management, planning, problem-solving, and management skills, and take pride in your work without taking yourself too seriously. You value authenticity, accountability, and action in your personal and professional relationships and are driven every day by your enthusiasm for our industry, our company, our team, and our shareholders. As a leader, you are focused on people—you create an environment of mutual respect and inspiration by listening to others and leading by example. When it's time to get things done, you expertly bring teams together, set expectations, and support projects from big-picture concepts to small-detail fulfillment. With a strong analytical mind, you feel just as savvy jumping in to fix things in the moment as you do helping create a plan for the future. You have an entrepreneurial spirit and are excited about being a part of a culture that's more focused on breaking the mold than preserving the hierarchy.

About the job

The Vice President of Mortgage Operations leads the lending operations teams, partnering closely with the COO, and other leadership members from Sales, Underwriting, Capital Markets, and Servicing. Primarily responsible for developing the strategy to ensure Rain City has the resources and processes in place to achieve its goals in processing, funding, and post-closing activities.

Responsibilities and Duties:

• Directly supervise the Processing Manager and Funding team.
• Understand and implement policies and procedures to comply with state, federal, and local laws regarding all facets of originating business purposes loans.
• Implement and ensure the application of internal controls.
• Develop, document, and update processes and procedures.
• Establish appropriate reporting and monitoring of the loan pipeline and applicable SLAs/KPIs.
• Proactively manage loan pipelines in partnership with Sales Directors, Processing Manager and Funding team.
• Serve as subject matter expert on loan processing and funding procedures, including requirements for different product types, markets, partners, and systems.
• Evaluate and approve or deny loan and process exceptions by understanding the company's business model, risk tolerance, and note buyer guidelines.
• Identify and evaluate recurring obstacles and issues, propose solutions, and implement process changes to increase efficiency, mitigate risk, and streamline decision-making.
• Ensure the operations teams deliver the highest quality of service possible to both internal and external partners.
• Support cash management efforts by forecasting and communicating funding volume to the Finance & Accounting department on a daily/weekly basis.
• Partner with the Capital Market's loan sale team to identify note buyer exception trends, identify the root cause, implement process improvement, and ensure a process is in place to clear exceptions quickly for loan sales.
• Partner with IT to design and lead system enhancements to ensure smooth implementation of changes and user adoption across departments.
• Provide leadership for assigned staff, including effective performance management and identification of training needs.
• Collaborate with the leadership team to set goals and plan for staffing needs.
• Hire, coach, and retain top performers.

· Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.

Required Skills and Attributes:

• Bachelor's Degree in Business Administration or relevant work experience
• 8+ years of mortgage operations management. Strong knowledge of industry products, policies & procedures, underwriting requirements, and compliance requirements.
• 5+ years experience in Change Management. Proven track record of effectively leading through change.
• 5+ years of people management experience.
• Experience leading multiple departments simultaneously.
• Strong knowledge of loan processing, funding/closing, and post closing functions.
• Excellent analytical, reasoning, research and creative problem-solving skills.
• Outstanding partnership-based communication.
• Open-minded individual that embraces change and innovation.
• Demonstrated leadership ability, confidence, with the ability to motivate staff and coach team leaders.
• Thrive in a fast-paced environment.
• Self-Starter
• Works well under pressure and relishes the responsibility and opportunity that comes with the job.

Performance Expectations:

Rain City Capital offers a hybrid work environment, which means employees perform their duties remotely or in person and will be expected to check email, phone, and text messages throughout the day and respond in a timely fashion consistent with a normal company workday. Rain City's expectations for hybrid work performance boils down to our mission statement: Real and Lasting Mutual Success.

Real and Lasting Mutual Success

• "Real" means we tell it like it is. We know our borrowers need honesty and straight answers to accomplish their goals with the most significant impact and longevity.
• "Lasting" success means we make decisions for the long term. We make sure the relationships we build are nurtured, not undermined for short-term gains.
• "Mutual Success" means we'll never fund a deal we don't believe in—because it's our money going out, we treat our borrowers' investments as our own. Our success is contingent upon the success of our borrowers, period.

We live our mission statement to ensure that our borrowers are successful, but Real and Lasting Mutual Success is just as important internally in the way we work with one another:

• Remote work works best in an environment of mutual trust. We believe in you, value you, and trust that you're able to do your job well, whether you're in the office or at home. Our expectation is that you extend that trust to each other to follow expectations and treat each other like real humans—not just squares on your screen.
• We've built systems and schedules that give us the flexibility we need at work as well as the consistency we needed to run our business for the long-term. Our basic expectation is that we're all available to check email, phone, and/or text messages and respond in a timely fashion consistent with a normal workday, but the particulars may vary by department. Managers will communicate department expectations about availability, communication, and exceptions, but the goal is consistency.
• We respect the work environment that each of us needs in order to be successful in our roles; we're conscious of where, when, and how we work as individuals and as a team.
• Where: At Rain City, your physical setting should be conducive to collaboration. Consider factors like background noise, equipment and internet quality, even lighting. Be considerate, check in with each other, and do your best to reduce external distractions in your work setting.
• When: As previously stated, our expectation is that we're all working and available for a normal 8-hour workday, no matter where we are. But respecting our work environment for mutual success also means being mindful of any time zone differences, planned time off, and normal working hours that affect people's availability.
• How: How we work is best expressed by our EOS framework, which guides our planning, communication, prioritization, management, problem-solving, leadership, and more. In short, the expectation is that each of us understands and participates in the EOS process and aims to embody Rain City's core values and understands that we do Have Fun, but respect still comes first.