E-Commerce Support Specialist - Mason, United States - On Target Living

Description

We are seeking a detail-oriented and customer-focused individual to join our team as an E-Commerce Support Specialist. In this role, you will be responsible for providing exceptional support to our online and in-person customers, managing various aspects of our e-commerce platform, and ensuring a seamless shopping experience online and in-store. We also would love for this person to be passionate about health and wellbeing.

Key Responsibilities:

• Customer Care: Deliver exceptional customer service by promptly addressing inquiries, resolving concerns, and ensuring a positive and informative shopping experience for our health-conscious customers.
• Order Management: Process and manage online orders, including order entry, tracking, and fulfillment. Coordinate with warehouse and logistics teams to ensure accurate and timely order processing and shipment.
• Product Knowledge: Become a product expert in our health and wellness offerings, assisting in maintaining accurate product listings, updating product information, and ensuring inventory availability.
• Team Collaboration: Work closely with cross-functional teams, including marketing, procurement, and product development, to support our shared objectives in the health and wellness e-commerce space.
• BONUS (Optional) Digital Marketing: Collaborate on the creation and execution of digital marketing initiatives, including content creation, social media management, and email marketing, to boost our online presence and drive sales.

Qualifications:

• Bachelor's degree in business, marketing, e-commerce, or a related field or equivalent job experience.
• Previous experience in e-commerce, customer service, or retail is preferred.
• Strong communication skills, both written and verbal.
• Excellent problem-solving abilities and attention to detail.
• Ability to learn e-commerce platforms (e.g., Shopify, WooCommerce) and Microsoft Office suite.
• Beginners mind/curiosity to learn and grow.
• Familiarity with web analytics tools, social media analytics (e.g., Google Analytics) is a plus.

What We Offer:

• Competitive salary commensurate with experience.
• Opportunities for professional development and career advancement.
• A collaborative and supportive work environment.
• Flexible work schedule and ability to grow.
• Culture of improving the health of our country one person at a time.

Join OTL and play a crucial role in growing our brand and providing exceptional experience to our customers. Apply today to become our E-Commerce Support Specialist and contribute to our mission to transform peoples health.