Customer Success Manager - Washington - Gigamon

    Gigamon
    Gigamon Washington

    1 week ago

    Description

    Gigamon Customer Success Manager

    At Gigamon, our purpose is to protect hybrid networks and data of large organizations worldwide.

    This role ensures customers receive high-quality support wherever they need it. Youll partner with sales teams during sales cycles onboard customers help them achieve desired business outcomes identify expansion opportunities align their goals and strategy develop trusted advisor relationships map customer journeys standardize touchpoints identify improvement opportunities advocate internally incorporate best practices maintain customer usage adoption consumption information create health scores lead account supporting key escalations ensure alignment across Sales Channel Partners Renewals provide new opportunity feedback improve products services increase subscription revenue retention renewal rates reduce churn influence future lifetime value through higher product adoption drive new business growth advocacy referenceability collaborate cross-functionally deliver exceptional experiences.


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    Posted by: Francis Gred

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