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    IT Service Desk Technician - Tampa, United States - CIO Technology Solutions

    CIO Technology Solutions
    CIO Technology Solutions Tampa, United States

    4 weeks ago

    Default job background
    Description
    Why CIO Technology Solutions?
    • Cutting-Edge Technology: We're leaders in the technology industry, constantly pushing boundaries and exploring new solutions for our clients.
    • Client-Centric Approach: At the heart of our mission is an unwavering commitment to our clients, and you'll be their primary advocate.
    • Collaborative Environment: Join a team of forward-thinkers and work closely with a diverse group of professionals who share your dedication to excellence.
    General Duties
    • Support Microsoft Windows desktop and server technologies
    • Consult with clients and offer guidance on technology use and best-practices
    • Responsible for providing detailed documentation regarding your tickets and providing follow-up with clients in a timely manner
    • Communicate the need for escalation promptly if you are unable to resolve the issue
    • Provide fast and friendly tech support to end-users, IT managers, and C-level executives
    Requirements
    • Bachelor's Degree, business related field preferred, or equivalent experience
    • Minimum of 1 year experience working in a 50+ user Windows desktop/server environment
    • Well-rounded Microsoft desktop technology experience and user support
    • Experience supporting the following: expert with Windows, exposure to Windows server technology, active directory and common network protocols
    • Motivation and drive to develop yourself personally and professionally
    • Strong communication skills both verbal and written
    • Excellent customer service skills
    Benefits
    • PTO Package, including 15 days off in Year 1
    • IRA Package with 100% match
    • Frequent company events, lunches and other perks
    • Business casual attire
    • Referral Bonuses
    • Complete Insurance package (includes health, dental, vision, life, and ancillary coverage options)
    • Community Volunteering Program with PTO Comp
    • Comp $35,000.00 to $45,000.00
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