- Conduct periodic title reviews travelling onsite at studio locations globally as well as virtually.
- Drive title review preparations, including partnering with studios and coordinating with other internal groups such as user research, publishing, forecasting, and finance.
- Foster positive relationships by building trust and drive alignment across development teams, executive leadership, and support groups.
- Partner with studio leadership to gain a holistic understanding of the game and studio goals to then provide actionable insights at key moments throughout the development lifecycle.
- Collect and share best practices by working with and learning from PlayStation's collection of world class studios.
- Take on the role of interpreter, diplomat, and advocate for the title review process to increase transparency with all stakeholders.
- Minimum of 6 years of experience in game production.
- Strong understanding of the game development lifecycle and industry best practices across multiple game types, genres, platforms, and business models.
- Ability to review and analyze development stage deliverables; creative, financial, and business-related, and assist in determining if a wide range of different games are tracking as expected and according to schedule.
- Well organized and analytical, with a strong emphasis on communication, presentation, and interpersonal skills.
- Ability to prioritize, plan, and execute simultaneously across multiple projects with varying stakeholders.
- Familiarity working with global teams across different time zones.
- Experience with tools for user research, playtesting, and metrics analysis.
- Adaptable, curious team player, capable of working collaboratively or independently as required by the task.
- Leadership or managerial experience is a plus.
-
We are seeking a dynamic Customer Support Manager who thrives in a fast-paced startup environment and can wear two hats: first, · as an individual contributor managing frontline ticketing, customer issues, and escalations; then, · as the operator who builds and leads a scalable t ...
San Mateo Full time1 month ago
-
+Job summary · We are seeking a dynamic Customer Support Manager who thrives in a fast-paced startup environment and can wear two hats: first, · a manager managing frontline ticketing, customer issues and escalations; then as the operator who builds and leads scalable team.+Serve ...
San Mateo $110,000 - $135,000 (USD)1 month ago
-
About Us: · Checkbook is a leading FinTech company modernizing how businesses send and receive payments. Our platform supports both digital and paper check payments, allowing businesses to issue, receive, and manage payments securely and efficiently, whether delivered online or m ...
San Mateo $65,000 - $115,000 (USD) per year3 days ago
-
We are seeking a dynamic Customer Support Manager who thrives in a fast-paced startup environment and can wear two hats: first, as an individual contributor managing frontline ticketing, customer issues, and escalations; then, as the operator who builds and leads a scalable team. ...
San Mateo, CA1 month ago
-
About Us: · Checkbook is a leading FinTech company modernizing how businesses send and receive payments. Our platform supports both digital and paper check payments, allowing businesses to issue, receive, and manage payments securely and efficiently, whether delivered online or m ...
San Mateo, CA $65,000 - $115,000 (USD) per year2 days ago
-
At Roblox, we're building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. · ...
San Mateo, CA1 month ago
-
As the Product Support Manager (International), you will help drive new launches and improve existing functionality of our safety product features across a diverse range of regional markets, supporting language, cultural, and regulatory needs on a market-by-market basis. These pr ...
San Mateo, CA, United States $100,000 - $120,000 (USD) per year6 days ago
-
As the Product Support Manager, you will help drive new operational improvements to how Roblox handles safety-related appeals, and improve the existing functionality of our safety product features within our moderation platform. These products are used by our global moderation te ...
San Mateo, CA, United States1 day ago
-
We are looking for a Senior Support Manager to own and scale the teams responsible for account, billing, and social media support at Replit. · ...
Foster City $150,000 - $170,000 (USD)1 month ago
-
We are looking for a Support Quality Manager to build and lead the program that ensures our Support organization delivers consistent, accurate, and high-quality customer experiences at scale. · You'll define how quality is measured, reviewed, and improved across Support. · You'll ...
Foster City $140,000 - $175,000 (USD)2 weeks ago
-
Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide and over 500,000 business users, Replit is democratizing software development by removing traditional barriers to application creati ...
Foster City6 days ago
-
Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide and over 500,000 business users, Replit is democratizing software development by removing traditional barriers to application creati ...
Foster City, CA5 days ago
-
We're building the tools and platform that empower our community to bring any experience that they can imagine to life. · A career at Roblox means you'll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer ...
San Mateo1 month ago
-
PlayStation isn't just the Best Place to Play — it's also the Best Place to Work. Today, we're recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation5, PlayStation4... · ...
San Mateo $186,200 - $232,800 (USD) Full time2 weeks ago
-
Mendaera is developing technology that will enable all healthcare providers to do more for their patients. · ...
San Mateo, CA1 month ago
-
We are looking for a Principal ManagerTo join our Development Strategy team at PlayStation Studios. · This role is integral to the portfolio title review process across all PlayStation Studios globally. · Cross reference multiple projects in various development stages. · ...
San Mateo, CA1 week ago
- Work in company
Senior Product Support Manager, User and Creator Operations
Only for registered members
We re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together from anywhere in the world and on any device. · ...
San Mateo $174,100 - $207,480 (USD) Full time3 weeks ago
- Work in company
Senior Product Support Manager, User and Creator Operations
Only for registered members
We re building the tools and platform that empower our community to bring any experience that they can imagine to life. · ...
San Mateo, CA3 weeks ago
-
+Transformational Leadership: Inspire motivate and guide the Onsite Technology Support team to achieve their full potential while fostering a culture of continuous improvement and excellence. · +Proactiveness: Anticipate potential issues and implement preventive measures. · +Inno ...
Foster City $161,600 - $258,300 (USD)1 month ago
-
We are seeking a dynamic transformational leader to join our team as the Sr. Manager of Onsite Technology Support. · Inspire motivate and guide the Onsite Technology Support team to achieve their full potential while fostering a culture of continuous improvement and excellence. · ...
Foster City, CA1 month ago
-
Zoox is seeking an Engineering Manager to lead the team building the tools that power our autonomous ride-sharing service. The Rider Support Tools team plays a critical role in bringing Zoox's mission—delivering safe, seamless autonomous mobility to the world—to life. · ...
Foster City $215,000 - $265,000 (USD)1 month ago
Principal, Development Strategy and Support Manager - San Mateo - PlayStation
Description
Why PlayStation?
PlayStation isn't just the Best Place to Play — it's also the Best Place to Work. Today, we're recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation5, PlayStation4, PlayStationVR, PlayStationPlus, acclaimed PlayStation software titles from PlayStation Studios, and more.
PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation, technology, and play to explore our open positions and join our growing global team.
The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Group Corporation.
Location Preference: Europe / East Coast U.S.
We are looking for a Principal Manager to join our Development Strategy team at PlayStation Studios. The Development Strategy team plays a key role in PlayStation Studios by working directly with game studios to discover, organize, and communicate status of their titles.
This role is integral to the portfolio title review process across all PlayStation Studios globally. This includes tracking and reporting on multiple projects in various development stages, coordinating internal reviews, assisting in collecting and reviewing materials, and driving follow-up actions. You will work closely with development teams, and leadership to ensure smooth communication and effective project support.
Responsibilities
Qualifications
Relocation supported to a suitable location with an SIE entity.
Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks.
Please refer to our Candidate Privacy Notice for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights.
Please refer to our Candidate Privacy Notice for more information about how we process your personal information, and your data protection rights.
At SIE, we consider several factors when setting each role's base pay range, including the competitive benchmarking data for the market and geographic location.
Please note that the base pay range may vary in line with our hybrid working policy and individual base pay will be determined based on job-related factors which may include knowledge, skills, experience, and location.
In addition, this role is eligible for SIE's top-tier benefits package that includes medical, dental, vision, matching 401(k), paid time off, wellness program and coveted employee discounts for Sony products. This role also may be eligible for a bonus package. Click here to learn more.
Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks.
Please refer to our Candidate Privacy Notice for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights.
Equal Opportunity Statement:
Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.
We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.
PlayStation is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.
-
Manager, Customer Support
Full time Only for registered members San Mateo
-
Manager, Customer Support
Only for registered members San Mateo
-
Customer Support Manager
Only for registered members San Mateo
-
Manager, Customer Support
Only for registered members San Mateo, CA
-
Customer Support Manager
Only for registered members San Mateo, CA
-
Product Support Manager, Moderation
Only for registered members San Mateo, CA
-
Product Support Manager, Moderation
Only for registered members San Mateo, CA, United States
-
Product Support Manager, Moderation
Only for registered members San Mateo, CA, United States
-
Senior Support Manager
Only for registered members Foster City
-
Manager, Support Quality
Only for registered members Foster City
-
Senior Support Manager
Only for registered members Foster City
-
Senior Support Manager
Only for registered members Foster City, CA
-
Critical Harms Product Support Manager
Only for registered members San Mateo
-
Principal, Development Strategy and Support Manager
Full time Only for registered members San Mateo
-
Product Support Manager – Medical Devices
Only for registered members San Mateo, CA
-
Principal, Development Strategy and Support Manager
Only for registered members San Mateo, CA
-
Senior Product Support Manager, User and Creator Operations
Full time Only for registered members San Mateo
-
Senior Product Support Manager, User and Creator Operations
Only for registered members San Mateo, CA
-
Senior Manager, Work Station Support
Only for registered members Foster City
-
Senior Manager, Work Station Support
Only for registered members Foster City, CA
-
Software Engineering Manager, Rider Support Tools
Only for registered members Foster City