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    Front Desk/Night Audit - Midland, United States - Integral Hospitality

    Integral Hospitality
    Integral Hospitality Midland, United States

    4 weeks ago

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    Description

    Fairfield Inn Marriott seeks full-time and part-time Night Auditors/Front Desk Associates to join their hotel team. This position is key to delivering outstanding guest experiences, especially during the check-in and check-out process. Flexible schedules are available.

    WHAT YOU WILL DO

    • Delight guests by providing information on hotel services, amenities, and local knowledge and attractions (directions, places to eat, entertainment, etc.).
    • Engage and sell rooms to walk-in customers.
    • Enter, change, post, and process reservations/charges to guest accounts using a computerized system.
    • Respond in a timely and friendly manner to guest inquires on making a reservation, account charges, complaints, inquiries, etc.
    • Inform housekeeping of room statuses and availability.
    • Clean and tidy up front desk area
    • Balance cash drawer.
    • Work collaboratively with team members and stay current on with communication log.
    • Set up Breakfast
    COMPENSATION. Starting wage is based on experience. PERKS. Team members enjoy substantially discounted room rates at Hampton Inn and Hilton hotels nationwide. SCHEDULE. Part-time positions available for 10pm-6am shift. Part-time and full-time position available for the 2 pm-10 pm position. Flexibility required to cover nights, weekends and/or holidays as needed. QUALIFICATIONS.
    • Must be 18 years of age or older.
    • Preference given to candidates with prior hotel front desk experience.
    • Someone who is passionate about delivering exceptional customer service at all times and understands that we're leaders in our industry and in our community-integrity is essential.
    • Will work with a computerized hotel guest reservation system and the internet to maintain accounts and search for work-related information.
    • Flexibility in your schedule (days, nights, weekends, holidays) customary with the hotel industry.
    • Someone motivated to use safe work practices and is resourceful in solving problems.
    • Position requires an ability to lift up to 30 pounds, push/pull up to 100 pounds, stand for long periods of time, and work with cleaning chemicals as needed.
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